Infinity CCS specialises in elevating the efficiency and effectiveness of contact centres across a wide range of industries. Our innovative contact centre software solutions are designed to streamline operations, enhance customer interactions, and deliver unparalleled results.
For BPO contact centres, staying ahead means delivering exceptional omnichannel customer interactions with each interaction. Our software provides agents with a unified interface enriched with intelligent workflows and next best action guidance. This ensures the right outcome of every conversation, regardless of the channel. Integrated with your CCaaS system and/or CRM, it empowers agents with next-best action guidance, streamlining the entire customer journey.
Our emergency call centre software plays a critical role in dispatching aid with speed and accuracy. Utilised by renowned services like Priority Dispatch and the FDNY, our Infinity ERM system features CAD integration and intelligent call guides to ensure accurate call dispatch each time. Infinity’s EMR software ensures uniformity, efficiency enhances accuracy, and expedites response times, in addition to reducing training periods through AI-simulated training scenarios.
In the insurance sector, efficiency translates to better service and increased profit margins. Infinity’s software excels in blended and complex sales environments, delivering progressive and predictive dialling with intelligent scripting. By integrating with CRM systems and employing next-best action workflows, insurance agents are always equipped with the right script, ensuring a smooth up-selling and cross-selling process.
Infinity has helped clients across a wide range of industries improve agent performance and drive superior customer service outcomes.
Get in touch now to schedule your demo and see our industry-tailored call centre solutions in action.
Infinity is a leading provider of interaction management technology for contact centres, emergency services, and healthcare providers.
Landmark, 3 Brindleyplace, Birmingham, UK B1 2JB
Certificate No:
394922022
