Union Insurance strives to exceed its client's expectations through customer service excellence, embracing technology and innovation to deliver affordable products for their members.
Union Insurance's Operations Manager says “Advisors forgot to ask for certain information and applications had to be re-done. Now, data capture is more complete because the system guides the advisor and feeds the relevant information to them. We can also change scripts easily. The reporting we get enables us to measure conversion rates, which helps us see which products or scripts work best, and if necessary, make modifications when required.“
Infinity has given us greater control over how our marketing campaigns feed into our call centre, with the right script and product being presented to the agents. We have been very impressed with their technical acumen and the flexibility of the system.” Union Insurance IT Director
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Infinity is a leading provider of interaction management technology for contact centres, emergency services, and healthcare providers.
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