Many of today’s contact centres use multiple, complicated systems which agents struggle to navigate, let alone focus on what’s most important – the customer.
This leads to low customer satisfaction, unnecessary costs and decreased profits. Infinity’s solution provides agents with the information that they need, when they need it, so they are better equipped to service the customer.
Single Customer View
By leveraging your existing data and systems in a single agent desktop, Infinity provides your agents with a single view of the customer and provides all the tools that they need to service the customer within a single application.
Simple, unified interface
Access to all business systems
Customer engagement channels
Visual display of data
The beneﬁts of having a single source of data – and not having to look for it in several different places – was immediately apparent
David Pattman Customer Solutions Director, Webhelp UK
Removes the need to navigate disparate systems
Empowers agents to deliver great customer experiences using a single interface
No need to replace existing data or processes
Creates a ‘Single Customer View’
Seamlessly manage interactions that cross multiple channels
Instantly direct customer enquiries to the right person or team
Personalise upsell, cross-sell and renewals offers to meet a customer’s needs and circumstances
Find out how our platform can add value to your organisation