Our technology is trusted by many recognised brands:
Infinity’s Software Solutions
Customer Interaction Management for Contact Centres
Built for contact centres and BPOs – Infinity CIM provides agents with a single user interface they can use to manage customer interactions on any channel, and even entire customer journeys.
With Infinity CIM you can build workflows and customer journeys that integrate with and front your CCaaS, CRM and other systems – enabling agents to access information and capture customer data in a single interface.
Emergency Call Response Management for Emergency Services
Built for police, fire and medical emergency response centres – Infinity ERM provides calltakers and dispatchers in emergency centres with a single user interface that guides them through every call using IAED Protocols to arrive quickly at a properly coded dispatch solution with accompanying PAI / PDI information.
Patient Interaction Management for Healthcare Providers
Built for healthcare organisations and contact centres – Infinity PIM provides advisors and receptions in healthcare organisations with a single user interface that guides them through every patient interaction, whether they take place by phone, email, SMS or even face-to-face.
Our interaction management technology has been trusted for over 25 years by many recognised brands across a variety of industries