The Infinity Platform is a highly configurable workflow engine combined with a user desktop. It empowers businesses and teams to design, optimise and run all types of human-assisted business processes using their existing technology.
Across multiple sites, countries, departments & channels
Low investment, low total cost of ownership (TCO) and no lazy assets
Average 20% Productivity Gains
Streamline operations management, reporting and training
Unites legacy & client systems with one interface
On-site, data centre hosted, private cloud
One point of data capture for improved management information (MI) & business intelligence (BI)
Easy integration with popular enterprise solutions makes Infinity the ‘glue’ that gets all your systems working together and presents your staff with exactly what they need to handle each task most effectively. It also becomes a consolidated point of capture for the data you need to manage operations, refine their performance and drive transformational change.
Implementing the Infinity Platform in your business
Infinity can be deployed on-site, hosted, or in the cloud. It can be set up in weeks rather than months, requires minimal upfront investment, and traditional licence fees can be replaced by usage-based pricing that lets you scale capacity up and down at will across multiple sites.
Infinity can be deployed quickly and easily by our professional services team, who will partner with you to deliver an on-time, on-budget solution.
Infinity integrates easily with key CRM, telephony, routing, channel management, marketing automation, payment, and other back office systems.
Infinity is a proven technology across multiple industries – providing innovation with certainty and low risk.
Customer Experience & Contact Centres
Infinity’s solutions for contact centres include the Workflow Engine and Designer, as well as our proprietary Agent Desktop environment. You can integrate with almost any telephony, CTI or dialler solution.
The Infinity Workflow Engine is where a company’s IT systems, databases and processes come together utilising easy-to-use workflows presented in the users’ desktop environment. The Infinity Workflow Designer is where workflows are configured – with little to no coding.
With Infinity orchestrating the interactions between your different enterprise systems, business processes and departments, it also acts as a central data collection point. Powerful reporting enables you to mine both qualitative and quantitative information for new insight, to improve performance and open new opportunities.
Our experienced team works with you from building the business case for Infinity, to go-live and beyond, to ensure the Infinity Platform meets your needs. We’ll help you integrate the platform into your technology environment, build processes and workflows, and maximise performance through training.
For call centre solutions, workflow software and call centre technology