Creating the Digital 9-1-1 Centre

As most States continue to implement Next Generation 9-1-1 (NG9-1-1) legislation…

Take a peek inside.

How PSAPs can meet NG911 goals with the digital technology and multi-channel methods already pioneered by commercial contact centers.

  • Enable dispatchers to respond faster and more consistently by providing them with a single user interface to various systems, including the CAD.
  • The software also provides intelligent guidance during each call, prompting the dispatcher to ask the right questions or take the appropriate actions based on the caller’s responses.
  • In the workflow interface, appropriate data and tools can be presented to dispatchers, rather than them having to go look for them or switch applications.
  • Crucially, all workflow scenarios can be edited and created by medical personnel and management with no need for coding, giving PSAPs complete control over their emergency response processes.

Infinity EfficiencyInfinity Efficiency

Infinity’s innovative approach built on real customer service challenges and improving the user’s abilities to deliver on customer experience has meant that Infinity has been chosen by five of the largest BPOs in the world.

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Business Process Outsourcing (BPO)Business Process Outsourcing (BPO)

Infinity’s innovative approach built on real customer service challenges and improving the user’s abilities to deliver on customer experience has meant that Infinity has been chosen by five of the largest BPOs in the world.

learn more

Resources

Improve your customer experience and contact center operations with these resources.

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Learn more about what we do at Infinity, leading provider of software solutions that optimise efficiencies and outcomes for key organisations that require effective dialogue with their constituencies, be they clients or the general public.

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