Adding Computerised Triage Software (CTS) into Computer-Aided Dispatch (CAD)was a system upgrade that the FDNY did not take lightly.
The FDNY triage system was established in the 1980s. Dispatchers were instructed on how to ask questions and follow a paper-based system (called Kardex) to determine how critical each medical call was in order to dispatch the correct ambulance.
The FDNY realised improvements could be made with response time, data tracking and dispatch training, as well as accuracy of dispatching the correct resources for each call type.
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