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Driving interaction management standards in contact centres, emergency services, and healthcare.
Driving interaction management standards in contact centres, emergency services, and healthcare.
Infinity CIM provides agents with a single user interface they can use to manage customer interactions on any channel, and even entire customer journeys.
Infinity ERM provides calltakers and dispatchers in emergency centres with a single user interface that guides them through every call using IAED Protocols to arrive quickly at a properly coded dispacth solution with accompanying PAI / PDI information.
Infinity PIM provides advisors and receptions in healthcare organisations with a single user interface that guides them through every patient interaction, whether they take place by phone, email, SMS or even face-to-face.
Supercharge your programs with Infinity's range of interaction management products. Build flows that guide frontline staff through interactions more quickly and efficiently across all channels. To explore how our products can deliver the right solution for your operation, please use the options on your left to browse through the various product sets.
Low-code software enabling non-technical users to build and deploy interaction workflows, scripts and screens that integrate with your enterprise and contact centre software stack.
Enable frontline staff to focus on interacting with customers and users, not systems. Run interaction workflows, scripts and screens in a browser, or right inside your CRM or agent desktop, to give staff a single user interface to all your underlying systems. No more searching for information or screen-switching improves the customer experience, reduces costs, and improves outcomes.
Record all interactions, including voice, data inputs, keystrokes, and mouse clicks. Use Infinity's powerful tools, including conversational analytics and customised reporting, to uncover insights that enable continuous improvement.
Infinity Knowledge Base is a shortcut that allows all frontline staff quick and intuitive access to the most relevant information for the interaction they are handling.
Interaction Simulator is an AI-powered training platform that is integrated directly into Infinity’s software. The software creates realistic customer interactions based on your real historical data, and presents them to staff in the workflows they use to take real calls. knowledge, as well as practice using their Infinity interaction workflows.
Infinity can be integrated with almost anything via standard APIs that you can call in your workflows. You can also run Infinity inside most popular CRMs and contact centre platforms, or just in a browser.
Infinity's dialogue management software lets you build low code flows that present frontline staff with everything they need in one window to deliver the right response every time.
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Our trusted partners help us supply the highest level of industry expertise & cutting-edge dialogue management solutions.
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Infinity personnel comprise software designers and engineers, project managers, professional service consultants, salespeople, marketeers and administrators. Join the team and shape the future...
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With customers across three continents, there's a high chance that we speak your language.
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