Professional Services by Infinity

Infinity is well-versed in implementing advanced interaction management and contact center software solutions tailored to meet your business needs.

How Infinity Can Help

We execute successful implementations by taking the time to understand our customers’ unique requirements. With extensive technical knowledge and expertise, our professional services team ensures a seamless integration of our solutions into your existing workflows.

Our Implementation Process

With years of experience in software implementation for contact centers, we are committed to satisfying your business’s specific needs.

Discovery

Join Infinity for a kick-off meeting where you'll meet your project manager and other key stakeholders involved in implementing your solution. This initial phase is integral for our understanding of your business requirements and setting clear project expectations.

Project Coordination

Your project manager will handle all communication, schedules, and meetings. They will collaborate with necessary stakeholders to ensure the project is completed successfully within your anticipated timeframe.

Software Installation

Our implementation team will install the required software, including all necessary integrations, connecting to your CCaaS or telephony partner. We will manage the entire system set up to ensure everything runs smoothly.

Product Education & Training

After installation, we'll provide comprehensive product documentation detailing the system's installation, configuration, and deployment. We will also conduct thorough product training sessions for your system administrators and business users to ensure everyone is up to speed.

Ongoing Support

Benefit from comprehensive support from the Infinity team, along with unlimited product training through regular online classes and additional training upon request. We're here to ensure your system continues to operate at peak efficiency.

Helping Several Recognized Brands Realize

Customer Success

Contact Infinity to Learn More

Reach out to our experts and learn how Infinity’s professional services can help facilitate successful software implementation for your business