Infinity's technology underpins ProQA Discovery

Our strategic partners, Priority Dispatch®, recently launched their newest product, ProQA® Discovery. The cloud-based call answering solution puts the best of emergency dispatch within reach of the smaller PSAP and was well received at their July Navigator conference, the number one event in the emergency dispatch world.

ProQA Discovery is the latest software in the Priority Dispatch stable which is universally recognised as the standard of care for emergency call answering. Because the solution can be deployed and maintained 100% virtually, it’s more affordable and accessible to Public Safety Answering Points (PSAPs) of every size.

ProQA Discovery is helping to modernise emergency call answering by bringing flexibility, innovation and high performance while providing best practices and improved services. It delivers a host of benefits including proven protocols, quality assurance capability and virtual implementation and certification. In addition, a fully integrated artificial intelligence training module is on the horizon. Train AIpowered by Call Simulator™, is set to transform emergency call training, providing hundreds of simulated calls that emergency dispatchers can answer to improve their handling of emergency situations within ProQA.

Infinity’s technology underpins the ProQA Discovery solution. We are proud to be at the heart of this new chapter in call answering solutions, bringing smaller emergency call answering centres into the 21st century.

More about our new partner

Priority Dispatch is the world leader in providing research-based protocol solutions to emergency call centers in medical, fire, police, and nurse triage disciplines. For over 42 years, EMS and 911 agencies have used the Medical Priority Dispatch System (MPDS®), first with cardsets and now in ProQA software. Their solutions have been time-tested across hundreds of millions of calls and serve communities in thousands of agencies around the world in 27 languages and 56 countries. Find out more at prioritydispatch.net.

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Infinity’s innovative approach built on real customer service challenges and improving the user’s abilities to deliver on customer experience has meant that Infinity has been chosen by five of the largest BPOs in the world.

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Infinity’s innovative approach built on real customer service challenges and improving the user’s abilities to deliver on customer experience has meant that Infinity has been chosen by five of the largest BPOs in the world.

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