Geoff Land looks at challenges faced by the contact centre/customer service industry over the last 12 months and predictions for 2018.
Infinity CCS on the challenge of keeping up with customer expectations and practical steps to overcome it.
FIT is live at one of the largest 9-1-1 command centres, which responds to more than 1.4 million emergencies every year
Infinity CCS has moved to newer and bigger premises in Birmingham’s prestigious Brindleyplace.
Infinity’s solutions have strengthened Webhelp’s ability to win business and delivered efficiency gains of 20% in operation.