To protect market share and profitability from growing threats, Insurance Brokers need to own more of the customer relationship and compete on service rather than price.
In 2011, Gartner predicted that by 2020, 85% of customer interactions would be managed with no human involvement. Was this too bold a forecast? Nick Ray, VP Products, finds out.
Digital transformation is driving customer experience, but many companies are failing to keep up. Geoff Land of Infinity CCS explains why.
Know what you need to invest in to deliver your sales, customer service and CX goals, minimise the costs and stretch the ROI.
Infinity CCS on calculating the ROI of CX technology investments and choosing the right pricing model for your business.
Infinity CCS have launched their new pay-as-you-go pricing model that removes the need to pay a traditional upfront software licence fee.
Infinity CCS looks at how creating a single view of your customer data can ease the GDPR burden while transforming sales, marketing and customer service.
With the recent demise of the UK’s most complained about energy supplier, Iresa, OFGEM is getting tougher on companies that provide poor service.
Digital disruption threatens the way traditional companies do business. Infinity CCS has identified 5 points that will help businesses to stay ahead in the increasingly digitalised market.