A major, award-winning travel insurance provider sought a technology solution that would improve its customer service offering and overall customer experience across its travel insurance portfolio.
The challenges and requirements
The travel insurance provider came to Infinity with a clear goal: to improve the customer service offered, which in turn would transform the customer experience, attracting new customers and retaining existing ones. It wanted to differentiate itself in the market and gain a competitive advantage.
Find out how Infinity’s call centre solutions helped this company by downloading the full case study.
