Synthesizer by Infinity

Built-In Interaction Simulator

Staying ahead in customer service means offering superior training to your agents. Meet Infinity’s Synthesizer, our simulation tool designed to help agents hone their customer service skills and deliver exceptional CX.

Features Tailored Toward Agent Success

Customizable Training Scenarios:

By creating call scenarios within Maestro, you can structure the desired call outcomes as well.  By refining each step this allows you to enhance your team's learning and adaptive skills effectively. 

Remote Training Capabilities:

Synthesizer is a versatile employee training platform designed to meet diverse training needs from anywhere. Whether onboarding new hires or upskilling current staff, our platform enables new agents to train from anywhere.

Script-Building Model:

Our script-building model allows for the rapid creation of new call scripts based on real-life interactions, ensuring relevance and effectiveness. You can prepare trainees for any interaction that they might face in the contact centre.

Help Agents Train Smarter and Faster

Immersive Training Experience

Synthesizer provides a fully immersive training environment where agents can practice real-world call scenarios. Equipped with practical, hands-on experience, your team will be prepared for any situation.

Replicate Real Contact Centre Call Scenarios

With Synthesizer, agents engage in agent-customer interactions that replicate real contact centre scanarios, giving them the confidence and competence needed to excel in their roles.

Eliminate Role-Playing for Good

It can take up to six months to train a new team member, often requiring top performers to step into training roles and diverting their focus from assisting customers. With our training platform, your agents can eliminate role-playing and train on calls that are as real as it gets.

From Trainee to Fully Competent

Training staff can only handle a limited number of role-playing scenarios per trainee, often resulting in high costs associated with full-time trainers and extended training periods. With our training module, new hires are no longer constrained by staff availability, leading to a quicker and more efficient training process.

Get Started with Synthesizer Today

Experience the future of customer service training with Synthesizer. Sign up now and see how our training module is helping agents achieve seamless interactions.