Composer by Infinity

Achieve Greater Consistency & Better CX Outcomes

Effective customer interactions are the cornerstone of any successful business. With Infinity's Compose module, businesses can revolutionize how they engage with customers, transforming every touchpoint into a meaningful experience.

The Right Words, the Right Outcome, Everytime.

The Composer module enhances customer interactions by streamlining current workflows into manageable steps.

Composer works by prompting agents to ask targeted questions and deliver specific statements to customers or patients, ensuring no critical information is overlooked. These steps are laid out on consecutive pages, complete with dropdown menus that enable effortless customer choice.

Finally, each selection can trigger relevant knowledge base articles, paragraphs, or reminder notes, providing essential guidance to both new and experienced agents throughout the interaction process.

Explore Key Features Designed with CX in Mind

Interaction Management:

Streamline customer interactions with advanced tools designed for consistent customer outcomes.

Workflow Customization:

Elevate the quality of customer service with guided conversations and workflow customization.

Tailored CX:

Adapt and customize workflows to meet the specific needs of your business and its customers.

Guided Workflows:

Ensure consistency and improve interactions through guided workflows that lead agents to the desired outcomes.

Ensuring Customer Satisfaction at Every Touchpoint

With Composer by Infinity, businesses experience a significant boost in customer interactions, resulting in higher levels of satisfaction through:

Meaningful Customer Interactions

One of Composer's standout features is its ability to find the right words at the right time. By guiding customer service agents through each interaction, Composer ensures that conversations are productive and successful. This means your team can consistently deliver the desired customer service outcomes, enhancing overall customer satisfaction.

Customizable Workflows

Composer goes beyond managing interactions; it offers unparalleled flexibility. By customizing workflows, your business can adapt to changing customer needs and improve productivity. This adaptability allows your team to respond swiftly and effectively to any situation, ensuring a seamless customer experience every time.

Consistent Outcomes

Achieving consistent results in customer interactions is crucial for maintaining high standards of service. Composer provides the tools necessary for frontline contact center agents to reach these outcomes consistently. By streamlining processes and offering tailored guidance, Composer helps your team maintain a high level of service quality.

Download Our Composer Brochure

Read how Composer will transform how you engage with customers into a meaningful experience.

Who Can Benefit from Composer?

Explore Key Features Designed with CX in Mind

Monitor and adjust workflows easily, ensuring your team meets performance targets and delivers consistent results.