Infinity’s Maestro product suite is designed to guide and orchestrate interactions to achieve outstanding CX outcomes, ensuring that every customer interaction is managed with precision and care.
With Composer, agents find the right words at the right time, ensuring meaningful conversations with customers. This tool is pivotal in achieving the desired service outcomes, improving the overall customer experience, and providing adaptability to customer needs through tailored workflows.
Repertoire serves as a centralized directory, supporting agents with an extensive knowledge base tailored for every interaction scenario. It encompasses all the necessary resources agents require to facilitate well-informed interactions and deliver an exceptional customer experience.
Train better and faster with Synthesizer, our built-in training module, allowing agents to hone their skills through practice in replicated real-world call scenarios.
Each component of the Maestro suite is crafted to enhance the capabilities of contact center agents, providing them with the tools they need to succeed in every interaction.
With Score, users can tap into an unlimited reservoir of insights and business intelligence tools designed specifically for evaluating and enhancing the performance of contact centres. This access enables them to make more informed, data-driven decisions that can significantly improve operational efficiencies and customer satisfaction.
By integrating automation into your processes, Tempo ensures that customer-agent interactions become more efficient and effective while significantly streamlining workflows. In turn, customers experience a seamless and consistent service experience, resulting in increased satisfaction and retention rates.
Library services are a comprehensive directory that provides you with internal and external contact information, detailed department listings, and access to various other resources, all consolidated in one central location. This tool is designed to streamline your search process, making it easier to connect with colleagues, partners, and essential services quickly and efficiently.
Low-code workflow and script flow tools offer a versatile language that can cover a wide range of customer interaction scenarios, accommodating everything from simple inquiries to complex problem-solving tasks. Engineered to simplify the management of customer interactions, Symphony makes it possible to address varying levels of complexity in interactions.
Encore offers Workforce Engagement Management (WEM) solutions that encompass a wide range of contact center technologies.
Infinity CCS offers interaction management software that brings a unique solution of agent guidance to contact centers around the world.
The Maestro suite comes packed with features that enable businesses to deliver exceptional customer experiences consistently, including:
Our workforce engagement management tools ensure continuous performance optimisation from agent onboarding to ongoing interactions.
Monitor and adjust workflows easily, ensuring your team meets performance targets and delivers consistent results.
Contact us today for an in-depth consultation and to explore the full potential of the Maestro suite for your organisation.
Infinity is a leading provider of interaction management technology for contact centres, emergency services, and healthcare providers.
Landmark, 3 Brindleyplace, Birmingham, UK B1 2JB
Certificate No:
394922022
