Collect and analyse your interaction data for continuous improvement
Discover your data, improve business processes and spot opportunities
When you use Infinity’s software to manage your interactions you bring together all your data and systems in one place. You can also record all interactions, including voice, data inputs, keystrokes, and mouse clicks. Use Infinity’s powerful tools, including conversational analytics and customised reporting, to uncover insights that enable continuous improvement.
Data is often contained in multiple, unconnected systems, which can be overwhelming for businesses and customers alike. Access to up-to-date, accurate data is essential for senior executives to make good strategic choices, for mid-level management to translate them operationally, and for front-line staff to carry them out.
Our technology is trusted by many recognised brands:
Infinity Analytics is designed around 3 core principles
Speed: easy to use search engine like queries return results with speed and simplicity.
Flexibility: simple, user-friendly method of bringing data together, allowing reporting and analysis from a single point of access.
Usability: everybody can engage with Infinity Analytics, allowing people to make the right decisions at the right time.
Single search engine
Data is compiled into a single search engine so you can retrieve and configure data quickly and easily
Single search engine
Quick access to all data, improving business processes, identified performance gaps and new ways to win markets
Position data anywhere on-screen in a variety of formats. Structure and group related data together to incorporate logos, pictures and text. Creating and saving new dashboards is quick and easy, with full customisation.
Reporting, analysis and the creation of dashboards is quick and easy, allowing people to make the right decisions at the right time
Infinity Analytics will allow you to improve three main areas of your business
1. Optimise resources, ensuring you meet cost-to-serve targets.
2. Better operational performance, ensuring you meet quality of service targets.
3. Enrich the customer experience, ensuring you meet sales, satisfaction and loyalty targets.
Our interaction management and workflow technology has been trusted for over 25 years by many recognised brands across a variety of industries