Collect and analyse your interaction data for continuous improvement
Discover your data, improve business processes and spot opportunities
When you use Infinity’s software to manage your interactions you bring together all your data and systems in one place. You can also record all interactions, including voice, data inputs, keystrokes, and mouse clicks. Use Infinity’s powerful tools, including conversational analytics and customised reporting, to uncover insights that enable continuous improvement.
Data is often contained in multiple, unconnected systems, which can be overwhelming for businesses and customers alike. Access to up-to-date, accurate data is essential for senior executives to make good strategic choices, for mid-level management to translate them operationally, and for front-line staff to carry them out.
Our technology is trusted by many recognised brands:
Infinity Analytics is designed around 3 core principles
Speed: easy to use search engine like queries return results with speed and simplicity.
Flexibility: simple, user-friendly method of bringing data together, allowing reporting and analysis from a single point of access.
Usability: everybody can engage with Infinity Analytics, allowing people to make the right decisions at the right time.
Features
Customisable reports
Generate and manipulate reporting data in a single, user-friendly interface. Analyse information and identify data that can then be drilled into for further analysis.
Report scheduling
Schedule the distribution of single or multiple reports that can be sent as an email attachment or link. Reports can be rendered as a PDF, EXCEL or HTML with embedded images and text.
Report Alerts
Trigger a notification to be sent when a particular event has occurred in a report. Notifications can be received without the user accessing the application, providing immediate information.
Dashboards by Pages
Position data anywhere on-screen in a variety of formats. Structure and group related data together to incorporate logos, pictures and text. Creating and saving new dashboards is quick and easy, with full customisation.
Secure Access
Industry-grade security controls including single sign-on, realm-based security and Windows Active Directory support.
Benefits
Single search engine
Data is compiled into a single search engine so you can retrieve and configure data quickly and easily
Single search engine
Easy access
Quick access to all data, improving business processes, identified performance gaps and new ways to win markets
Easy access
Intelligent presentation
Position data anywhere on-screen in a variety of formats. Structure and group related data together to incorporate logos, pictures and text. Creating and saving new dashboards is quick and easy, with full customisation.
Intelligent presentation
Intuitive interface
Reporting, analysis and the creation of dashboards is quick and easy, allowing people to make the right decisions at the right time
Intuitive interface
Infinity Analytics will allow you to improve three main areas of your business
1. Optimise resources, ensuring you meet cost-to-serve targets.
2. Better operational performance, ensuring you meet quality of service targets.
3. Enrich the customer experience, ensuring you meet sales, satisfaction and loyalty targets.
Success stories
Our interaction management and workflow technology has been trusted for over 25 years by many recognised brands across a variety of industries
