Choosing the right technology investment for your business can be a difficult task. Numerous factors will need to be taken into account, the most important being costs and return on investment.
During the last two decades, due to the tremendous increase in the amount of information and the complexity of data sources from different vendors, data integration has become a constant challenge. Vilma Qerama, Professional Services Consultant at Infinity CCS, explains how to make data integration and management a reality.
Infinity CCS have launched their new pay-as-you-go pricing model that removes the need to pay a traditional upfront software licence fee.
It is time consuming to become and remain GDPR compliant. Here, we discuss how to get your data in order, get compliant and get smart.
With the recent demise of the UK’s most complained about energy supplier, Iresa, OFGEM is going to get tougher on companies that provide poor service. With the quality of customer service in the sector being such a big issue, it creates an opportunity for companies that wish to compete on service rather than price.
In our digital economy, the thought of going to a broker for your home or car insurance seems quaint. This poses a risk for intermediates, who fear they will increasingly lose out.
Before AI took its crown, the most hyped technology revolution of recent years was the cloud. We all know the benefits, but it doesn’t mean that the cloud is the automatic, best solution for every company. Find out why…
Post-GDPR surveys found that 65% companies have too much data, 54% don’t know where all sensitive data is stored, 68% don’t do what’s necessary to maintain compliance, and 59% failing to carry out necessary procedures to make sure they’re compliant. There are compelling commercial reasons to become compliant – it enhances customer experience.
When looking at the challenges of delivering the type of multi-channel, digital customer experiences that are being demanded of businesses today, most CX professionals cite the current limitations of their technology, people, or processes.
Infinity CCS has partnered with Connexica to help companies become and remain GDPR compliant, whilst improving the customer experience.