Infinity Response supports emergency services agencies’ ability to rapidly and accurately process calls for police, fire and medical emergency assistance.
The Technology behind Infinity Response is used by Priority Dispatch, widely recognised globally as the gold standard of care for emergency call-answering. We are also trusted by FDNY, one of the largest and busiest emergency response agency in the United States.
We are empowering agencies of every size to capture caller information quickly and methodically, so that the right resource can be dispatched as effectively as possible. Our technology is helping to modernise emergency dispatch call-taking—bringing flexibility, innovation, and performance to call answering centres of every size.
Uniformity and accuracy
Dispatchers use the same system, processes and protocols. This creates uniformity, reduces error and liability, increases dispatch accuracy and decreases training times. Every question for every type of emergency is pre-set, and all answers are recorded. Information is presented to dispatchers in a consistent way, simplifying their job and increasing their safety.
Improvements and operational efficiency
The details from all emergency calls are captured and stored, so managers can analyse performance and make adjustments to improve dispatch times, resource accuracy, caller experience and operational efficiency. Customisable formats allow users to create clear, visual reports which can be drilled into for more detailed information.
Edward M. Dolan, FDNY:
‘Our team is absolutely thrilled with the quality of your product and how well it meets our needs. They’re very positive about their experience with it so far.’
Anthony Napoli, Priority Dispatch President, FDNY:
‘This software is helping us to to lead the creation of meaningful change in public safety and health.’