Infinity Response

Helping emergency services to save time and save lives

Infinity Response supports emergency services agencies’ ability to rapidly and accurately process calls for police, fire and medical emergency assistance.

The Technology behind Infinity Response is used by Priority Dispatch, widely recognised globally as the gold standard of care for emergency call-answering. We are also trusted by FDNY, one of the largest and busiest emergency response agency in the United States.

We are empowering agencies of every size to capture caller information quickly and methodically, so that the right resource can be dispatched as effectively as possible. Our technology is helping to modernise emergency dispatch call-taking—bringing flexibility, innovation, and performance to call answering centres of every size.

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Save time and lives

Infinity Response’s intelligent system ensures that the nature of the call is correctly identified, and the correct response provided. Dispatchers are guided through calls, reducing error, creating uniformity and saving time by enabling calls to be handled swiftly and accurately.

Uniformity and accuracy

Dispatchers use the same system, processes and protocols. This creates uniformity, reduces error and liability, increases dispatch accuracy and decreases training times. Every question for every type of emergency is pre-set, and all answers are recorded. Information is presented to dispatchers in a consistent way, simplifying their job and increasing their safety.

Greater control and flexibility

Teams have complete control over how they process and set priorities for emergencies. Authorised staff can introduce changes to optimise responses to emergency calls and add/alter flows to respond to new crises without coding.

Improvements and operational efficiency

The details from all emergency calls are captured and stored, so managers can analyse performance and make adjustments to improve dispatch times, resource accuracy, caller experience and operational efficiency. Customisable formats allow users to create clear, visual reports which can be drilled into for more detailed information.

Automatic dispatch

Infinity Response integrates into existing telephony and CAD systems, helping to improve call response times and get the right emergency resource on the road as quickly and as efficiently as possible. Information gathered during the call can be packaged up and sent to the CAD, ensuring that workers on the ground are given Post-Dispatch Instructions (PDIs) and Pre-Arrival Instructions (PAIs), plus any additional information gathered after the initial dispatch is made.

Edward M. Dolan, FDNY:

‘Our team is absolutely thrilled with the quality of your product and how well it meets our needs. They’re very positive about their experience with it so far.’

Anthony Napoli, Priority Dispatch President, FDNY:

‘This software is helping us to to lead the creation of meaningful change in public safety and health.’

Anthony Napoli, Deputy Chief for Emergency Medical Dispatch, FDNY:

‘This software is efficient and fast and allows our efficiency and accuracy to go hand in hand. I have already seen that this product is saving lives.’

Adaptable to any organisation size.
Compatible with 911, 999, 811 and 112. Interested?

To arrange a demo of Infinity Response, or to discuss how it can work for your organisation, please dial +44 (0) 121 450 7830 or send a form via

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Resources

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About

Learn more about what we do at Infinity, leading provider of software solutions that optimise efficiencies and outcomes for key organisations that require effective dialogue with their constituencies, be they clients or the general public.

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