Trusted by the largest and busiest emergency response agency in the United States.
Infinity Response supports emergency services agencies’ ability to rapidly and accurately process calls for police, fire and medical emergency assistance. Agencies are empowered to capture caller information quickly and methodically, so that the right resource can be dispatched as effectively as possible.
Uniformity and accuracy
Dispatchers use the same system, processes and protocols. This creates uniformity, reduces error and liability, increases dispatch accuracy and decreases training times. Every question for every type of emergency is pre-set, and all answers are recorded. Information is presented to dispatchers in a consistent way, simplifying their job and increasing their safety.
Improvements and operational efficiency
The details from all emergency calls are captured and stored, so managers can analyse performance and make adjustments to improve dispatch times, resource accuracy, caller experience and operational efficiency. Customisable formats allow users to create clear, visual reports which can be drilled into for more detailed information.
Edward M. Dolan, FDNY:
‘Our team is absolutely thrilled with the quality of your product and how well it meets our needs. They’re very positive about their experience with it so far.’
Anthony Napoli, Deputy Chief for Emergency Medical Dispatch, FDNY:
‘This software is efficient and fast and allows our efficiency and accuracy to go hand in hand. I have already seen that this product is saving lives.’