This key conference hosted by A Gathering of Eagles draws EMS Medical Directors from the nation’s 35 to 40 largest U.S. cities’ 9-1-1 systems as well as the Chief Medical Officers for several pivotal federal agencies such as the FBI, U.S. Secret Service, White House Medical Unit and several global municipalities.

The team behind the Infinity Response, the newly launched flexible, intelligent triage system developed by Infinity CCS, will be attending the conference to showcase how Infinity Response’s flexible workflow engine, which is already live at one of the US’s largest 9-1-1 command centers, is delivering critical efficiencies beyond the industry’s legacy off-the-shelf triage systems.

Infinity Responsewas developed to answer a critical need: EMS personnel need flexible, intelligent triage systems that deliver powerful data insights. One of the persistent pain points for medical triage centers is that they cannot write medical workflows or introduce changes to enhance and optimize response for incoming emergency calls.

Infinity Response’s flexible workflows, paired with the platform’s robust data analytic tools which enable constant improvements in response and call time, is reinventing emergency triage by bringing the expertise of the world’s largest contact center outsourcers to EMS triage.

To meet the Infinity Response team at the conference, please visit our exhibitor booth at Sheraton Dallas Hotel, March 1 – 3.

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Infinity’s innovative approach built on real customer service challenges and improving the user’s abilities to deliver on customer experience has meant that Infinity has been chosen by five of the largest BPOs in the world.

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Business Process Outsourcing (BPO)Business Process Outsourcing (BPO)

Infinity’s innovative approach built on real customer service challenges and improving the user’s abilities to deliver on customer experience has meant that Infinity has been chosen by five of the largest BPOs in the world.

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