This key conference hosted by A Gathering of Eagles draws EMS Medical Directors from the nation’s 35 to 40 largest U.S. cities’ 9-1-1 systems as well as the Chief Medical Officers for several pivotal federal agencies such as the FBI, U.S. Secret Service, White House Medical Unit and several global municipalities.

The team behind the Infinity Response, the newly launched flexible, intelligent triage system developed by Infinity CCS, will be attending the conference to showcase how Infinity Response’s flexible workflow engine, which is already live at one of the US’s largest 9-1-1 command centers, is delivering critical efficiencies beyond the industry’s legacy off-the-shelf triage systems.

Infinity Responsewas developed to answer a critical need: EMS personnel need flexible, intelligent triage systems that deliver powerful data insights. One of the persistent pain points for medical triage centers is that they cannot write medical workflows or introduce changes to enhance and optimize response for incoming emergency calls.

Infinity Response’s flexible workflows, paired with the platform’s robust data analytic tools which enable constant improvements in response and call time, is reinventing emergency triage by bringing the expertise of the world’s largest contact center outsourcers to EMS triage.

To meet the Infinity Response team at the conference, please visit our exhibitor booth at Sheraton Dallas Hotel, March 1 – 3.

Workflow

Infinity Workflow gives you the ability to create workflows that guide agents through transactions quickly. Like a satnav, the best route will be calculated based on agent input and customer response.

find out more

Infinity Workflow

Unified Agent Desktop

Equipping agents to successfully serve customers. Infinity’s Unified Agent Desktop solution brings existing data and systems into a single desktop. This removes the need for agents to navigate different systems to find information and provides them with the tools needed to service the customer within one application.

find out more

Unified Agent Desktop

Analytics

Discover your data, improve business processes and spot opportunities. Infinity Analytics makes connections between multiple data points to tease out business insights and trends that might otherwise remain hidden. The ability to take raw data, crunch it and churn out richer, summarised, cross-referenced data is extremely valuable, enabling people to turn it into insight and opportunity.

find out more

Analytics

Outbound Performance Management

A proven, cost-effective call centre solution that uses Artificial Intelligence Techniques (AI) to automate outbound dialling. Save your contact centre time and money when making a significant number of outbound calls. Non-productive tasks, like manual dialling, are automated, leaving users to concentrate on talking to customers.

find out more

Messaging

Consumers have long since gone digital, and now expect to be able to contact any organisation via whatever channel they like. Using our smartphones to discover products, place orders, make payments, and access customer service is just second nature now. Companies that don’t facilitate this run the risk of seeing their customers defect to competitors that do.

find out more

Messaging

Self Service

AI helps to make products and services better for customers and more profitable for sellers and providers. Self-service solutions are generally either voice or text-based, however both use similar Natural Language Processing technologies behind the scenes, including speech/text recognition, text-to-speech, and speech-to-text.

find out more

Self Service

Callmedia

Leverage multiple outbound channels. Create seamless, cross-channel conversations to increase customer satisfaction and eliminate repetition.

find out more

Callmedia

Request a demo

  • This field is for validation purposes and should be left unchanged.