Infinity Reach

Empowering healthcare organisations to
deliver the best patient experiences

Deliver the best patient experiences, comply with quality targets, and meet strict budget requirements.

Healthcare organisations are under pressure to lower costs whilst improving quality, all in an environment where competition for patients is intense. Trying to on-board new patients and retain existing ones can prove a drain on resources without the right systems and processes in place.

Infinity Reach empowers healthcare organisations to forge closer and more valuable relationships with patients via telephone and other channels by providing software that can be completely customised and used to promote agent consistency, capture data and analyse it for continuous improvement, and reduce costs by eliminating wasteful processes.

Features

Consistency and accuracy

Consistency and accuracy

Processes are broken into simple steps and built into a workflow, which provides intelligent guidance during calls, prompting agents to ask questions and take actions based on the responses. This results in positive user experience, faster, more accurate patient interactions and less hold time. Workflows can be amended to improve efficiency and performance.

Enhanced staff productivity

Enhanced staff productivity

A single, user-friendly interface enables agents to access all the information they need during interactions, so they can focus on the patient, not navigating disparate systems. This leads to patient satisfaction, reduced call times and decreased costs.

Valuable data

Valuable data

Get instant access to data collected during calls and turn it into valuable information. Creating and sharing reports is quick and easy, with full customisation to use corporate logos, fonts and colour schemes. Data can be collected at individual, team, and department level and reports can be drilled into by management to tease out operational insights.

Consolidation of multiple contact centres

Consolidation of multiple contact centres

Consolidation results in agent consistency and accuracy across sites and establishes reporting. Only one platform is used, reducing training time, operating expenses and call processing times.

Seamless integration with existing systems

Seamless integration with existing systems

Infinity Reach can complement and add functionality to existing infrastructure, focusing on enhancing efficiency, reporting, training, accuracy and experience.

Benefits

Patient experience

Enriched to ensure healthcare organisations meet satisfaction and loyalty targets

Patient experience

Resources

Optimised to ensure healthcare organisations meet cost-to-serve targets

Resources

Performance

Improved to ensure healthcare organisations meet quality of service targets

Performance

Lower costs

Lower costs whilst improving quality and patient experience

Lower costs

Interested?

To arrange a demo of Infinity Reach, or to discuss how it can work for your organisation, please dial +44 (0) 121 450 7830 or send a form via

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Infinity EfficiencyInfinity Efficiency

Infinity’s innovative approach built on real customer service challenges and improving the user’s abilities to deliver on customer experience has meant that Infinity has been chosen by five of the largest BPOs in the world.

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Business Process Outsourcing (BPO)Business Process Outsourcing (BPO)

Infinity’s innovative approach built on real customer service challenges and improving the user’s abilities to deliver on customer experience has meant that Infinity has been chosen by five of the largest BPOs in the world.

learn more

Resources

Improve your customer experience and contact center operations with these resources.

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About

Learn more about what we do at Infinity, leading provider of software solutions that optimise efficiencies and outcomes for key organisations that require effective dialogue with their constituencies, be they clients or the general public.

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