Deliver the best patient experiences, comply with quality targets, and meet strict budget requirements.
Healthcare organisations are under pressure to lower costs whilst improving quality, all in an environment where competition for patients is intense. Trying to on-board new patients and retain existing ones can prove a drain on resources without the right systems and processes in place.
Infinity Reach empowers healthcare organisations to forge closer and more valuable relationships with patients via telephone and other channels by providing software that can be completely customised and used to promote agent consistency, capture data and analyse it for continuous improvement, and reduce costs by eliminating wasteful processes.
Enriched to ensure healthcare organisations meet satisfaction and loyalty targets
Optimised to ensure healthcare organisations meet cost-to-serve targets
Improved to ensure healthcare organisations meet quality of service targets
Lower costs whilst improving quality and patient experience