Infinity Reach

Empowering healthcare organisations to
deliver the best patient experiences

Deliver the best patient experiences, comply with quality targets, and meet strict budget requirements.

Healthcare organisations are under pressure to lower costs whilst improving quality, all in an environment where competition for patients is intense. Trying to on-board new patients and retain existing ones can prove a drain on resources without the right systems and processes in place.

Infinity Reach empowers healthcare organisations to forge closer and more valuable relationships with patients via telephone and other channels by providing software that can be completely customised and used to promote agent consistency, capture data and analyse it for continuous improvement, and reduce costs by eliminating wasteful processes.

Features

Consistency and accuracy

Consistency and accuracy

Processes are broken into simple steps and built into a workflow, which provides intelligent guidance during calls, prompting agents to ask questions and take actions based on the responses. This results in positive user experience, faster, more accurate patient interactions and less hold time. Workflows can be amended to improve efficiency and performance.

Enhanced staff productivity

Enhanced staff productivity

A single, user-friendly interface enables agents to access all the information they need during interactions, so they can focus on the patient, not navigating disparate systems. This leads to patient satisfaction, reduced call times and decreased costs.

Valuable data

Valuable data

Get instant access to data collected during calls and turn it into valuable information. Creating and sharing reports is quick and easy, with full customisation to use corporate logos, fonts and colour schemes. Data can be collected at individual, team, and department level and reports can be drilled into by management to tease out operational insights.

Consolidation of multiple contact centres

Consolidation of multiple contact centres

Consolidation results in agent consistency and accuracy across sites and establishes reporting. Only one platform is used, reducing training time, operating expenses and call processing times.

Seamless integration with existing systems

Seamless integration with existing systems

Infinity Reach can complement and add functionality to existing infrastructure, focusing on enhancing efficiency, reporting, training, accuracy and experience.

Benefits

Patient experience

Enriched to ensure healthcare organisations meet satisfaction and loyalty targets

Patient experience

Resources

Optimised to ensure healthcare organisations meet cost-to-serve targets

Resources

Performance

Improved to ensure healthcare organisations meet quality of service targets

Performance

Lower costs

Lower costs whilst improving quality and patient experience

Lower costs

Interested?

To arrange a demo of Infinity Reach, or to discuss how it can work for your organisation, please dial +44 (0) 121 450 7830 or send a form via

contact us

Infinity Efficiency

Infinity Efficency is a suite of tools that combine to empower businesses and teams to design, optimise and run all types of business processes using their existing technology. 

EXPLORE INFINITY EFFICIENCY

Infinity Efficiency

Infinity Efficiency

Infinity Efficency is a suite of tools that combine to empower businesses and teams to design, optimise and run all types of business processes using their existing technology. 

EXPLORE INFINITY EFFICIENCY

Infinity Efficiency

Infinity Response

Trusted by one of the largest and busiest emergency response agencies in the United States. Infinity Response supports emergency services agencies’ ability to rapidly and accurately process calls for police, fire and medical emergency assistance.

EXPLORE INFINITY RESPONSE

Infinity Response

Infinity Reach

Infinity Reach enables healthcare organisations and hospitals to deliver the best patient experiences, convert enquirers into loyal patients, comply with quality targets, and meet strict budget requirements.

EXPLORE INFINITY REACH

Infinity Reach

Components

Supercharge your programs with apps, components and integrations

Workflow

Infinity Workflow gives you the ability to create workflows that guide agents through transactions quickly. Like a satnav, the best route will be calculated based on agent input and customer response.

find out more

Infinity Workflow

Unified Agent Desktop

Equipping agents to successfully serve customers. Infinity’s Unified Agent Desktop solution brings existing data and systems into a single desktop. This removes the need for agents to navigate different systems to find information and provides them with the tools needed to service the customer within one application.

find out more

Unified Agent Desktop

Analytics

Discover your data, improve business processes and spot opportunities. Infinity Analytics makes connections between multiple data points to tease out business insights and trends that might otherwise remain hidden. The ability to take raw data, crunch it and churn out richer, summarised, cross-referenced data is extremely valuable, enabling people to turn it into insight and opportunity.

find out more

Analytics

Outbound Performance Management

A proven, cost-effective call centre solution that uses Artificial Intelligence Techniques (AI) to automate outbound dialling. Save your contact centre time and money when making a significant number of outbound calls. Non-productive tasks, like manual dialling, are automated, leaving users to concentrate on talking to customers.

find out more

Messaging

Consumers have long since gone digital, and now expect to be able to contact any organisation via whatever channel they like. Using our smartphones to discover products, place orders, make payments, and access customer service is just second nature now. Companies that don’t facilitate this run the risk of seeing their customers defect to competitors that do.

find out more

Messaging

Self Service

AI helps to make products and services better for customers and more profitable for sellers and providers. Self-service solutions are generally either voice or text-based, however both use similar Natural Language Processing technologies behind the scenes, including speech/text recognition, text-to-speech, and speech-to-text.

find out more

Self Service

Callmedia

Leverage multiple outbound channels. Create seamless, cross-channel conversations to increase customer satisfaction and eliminate repetition.

find out more

Callmedia

Business Process Outsourcing (BPO)

Infinity CCS offers a customised and efficient business processing service to ensure that your clients receive the best customer experience they deserve. Keeping in line with your brand and your business ethos, Infinity invests time in getting to know your business and your client products, ensuring that the right scope of requirement for your project is captured.

learn more

Business Process Outsourcing (BPO)

Business Process Outsourcing (BPO)

Infinity’s innovative approach built on real customer service challenges and improving the user’s abilities to deliver on customer experience has meant that Infinity has been chosen by five of the largest BPOs in the world.

learn more

Business Process Outsourcing (BPO)

Emergency services

A persistent pain point for emergency services is that they cannot write workflows or introduce changes to enhance and optimise response for incoming emergency calls. Infinity has reinvented emergency response by bringing the expertise of the world’s largest and most successful contact centres to emergency services.

learn more

Emergency services

Hospitals

At Infinity, our mission is to empower hospitals and healthcare providers to improve quality of care via telephone and other channels by providing workflow and scripting software that clients can completely customise, without enlisting the IT department.

learn more

Hospitals

Insurance

Boost sales and retention by putting customer experience at the heart of your processes. Infinity has worked with Union Insurance, Post Office Life, Sainsbury’s Bank and AIG. Infinity’s end-to-end solution allows brokers to quote, facilitate, manage and deliver a more transparent service to customers from one end of the lifecycle to the other.

learn more

Insurance

Utilities

In the energy industry, the product cannot be differentiated, and customer loyalty is essentially non-existent due to the masses of competitors. Customers are enticed by price and kept by service. Infinity’s solutions help energy brokers empower customers with proactive and personalised care.

learn more

Utilities

Resources

Improve your customer experience and contact center operations with these resources.

Infographics

view infographics

Component sheets

view component sheets

Success stories

view success stories

Whitepapers

Professional white papers, in-depth case studies and more.

view whitepapers

About 

Learn more about what we do at Infinity, leading provider of software solutions that optimise efficiencies and outcomes for key organisations that require effective dialogue with their constituencies, be they clients or the general public.

read more

About 

Learn more about what we do at Infinity, leading provider of software solutions that optimise efficiencies and outcomes for key organisations that require effective dialogue with their constituencies, be they clients or the general public.

read more

Partners

Our trusted partners help us supply the highest level of industry expertise & cutting-edge IT solutions.

read more

Careers

Infinity personnel comprise software designers and engineers, project managers, professional service consultants, salespeople, marketeers and administrators.

read more

Office locations

Office locations

Contact us

To arrange a demo of Infinity’s products, or to discuss how they can work for your organisation, please send a form via

contact us

Request a demo

  • This field is for validation purposes and should be left unchanged.