Infinity Efficiency

Empowering businesses to exceed expectations

Getting your people, systems and processes pulling together.

Infinity Efficiency empowers organisations to do new things, faster, more efficiently, more flexibly and more securely with their existing technology infrastructure.

Infinity Efficiency equips organisations to successfully serve customers, enhances productivity and lowers costs, and provides powerful data insights to improve business processes and spot opportunities.

Enhances agent productivity

Agents are able to work faster and more fluently because Infinity Efficiency gives them easy access to the information they need to service customers from a single unified desktop. Agents can be guided through multiple processes in an intelligent manner, where the next step presented follows logically from the responses already gathered, resulting in faster, more accurate customer interactions, less hold time, fewer call backs, and no need to transfer customers.

Optimises the customer experience

Infinity Efficiency empowers agents to treat every customer as an individual. With access to the complete customer journey of phone interactions, website visits, emails, purchases and social media comments, agents can seamlessly manage interactions that cross multiple channels, and personalise upsell, cross-sell, and renewals offers to meet a customer’s wants, needs and circumstances.

Improves business processes

Infinity Efficiency transforms raw data held in multiple systems and databases into measurable and actionable information. The insight gained can be used to improve processes, identify performance gaps, pinpoint service issues, predict customer behaviour and define personalised solutions and offers that boost loyalty and satisfaction.

Lowers costs

Infinity Efficiency creates the right processes, is rapid to deploy and utilises all aspects of a clients existing technology infrastructure, meaning it doesn’t have to be replaced.

Interested?

To arrange a demo of Infinity Efficiency, or to discuss how it can work for your organisation, please dial +44 (0) 121 450 7830 or send a form via

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Components

Supercharge your programs with apps, components and integrations

Workflow

Infinity Workflow gives you the ability to create workflows that guide agents through transactions quickly. Like a satnav, the best route will be calculated based on agent input and customer response.

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Infinity Workflow

Unified Agent Desktop

Equipping agents to successfully serve customers. Infinity’s Unified Agent Desktop solution brings existing data and systems into a single desktop. This removes the need for agents to navigate different systems to find information and provides them with the tools needed to service the customer within one application.

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Unified Agent Desktop

Analytics

Discover your data, improve business processes and spot opportunities. Infinity Analytics makes connections between multiple data points to tease out business insights and trends that might otherwise remain hidden. The ability to take raw data, crunch it and churn out richer, summarised, cross-referenced data is extremely valuable, enabling people to turn it into insight and opportunity.

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Analytics

Outbound Performance Management

A proven, cost-effective call centre solution that uses Artificial Intelligence Techniques (AI) to automate outbound dialling. Save your contact centre time and money when making a significant number of outbound calls. Non-productive tasks, like manual dialling, are automated, leaving users to concentrate on talking to customers.

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Messaging

Consumers have long since gone digital, and now expect to be able to contact any organisation via whatever channel they like. Using our smartphones to discover products, place orders, make payments, and access customer service is just second nature now. Companies that don’t facilitate this run the risk of seeing their customers defect to competitors that do.

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Messaging

Self Service

AI helps to make products and services better for customers and more profitable for sellers and providers. Self-service solutions are generally either voice or text-based, however both use similar Natural Language Processing technologies behind the scenes, including speech/text recognition, text-to-speech, and speech-to-text.

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Self Service

Callmedia

Leverage multiple outbound channels. Create seamless, cross-channel conversations to increase customer satisfaction and eliminate repetition.

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Callmedia

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