Infinity implements at speed to support two new business wins for customer management outsourced, Interact.
When Interact, one of the UK’s fastest growing outsourcing businesses, won two new clients in quick succession the clock started ticking. Both clients – a leading consumer electronics business and a big player in credit card processing – needed to establish a new home for their outsourced contact centre operations within just eight weeks. And both needed to replace the complex case management solutions that would be lost as their existing outsourcing relationships came to an end.
Solution
A unified agent desktop combined with a powerful workflow engine that Interact uses to build and maintain the complex service and sales processes that all its clients depend upon.
“We selected Infinity as Interact’s technology provider from the start. It’s flexible enough to accommodate a wide variety of client requirements and can be updated easily whenever those requirements change” says Sarah Leff, Operations Director.
Learn how Infinity’s suite of call centre solutions helped Interact create a unified agent experience by downloading the full case study below.
