The agent-guidance software provider is elevating its standards in call center technology.

Infinity is proud to announce that we have continued to retain our ISO accreditation, a milestone that shows our commitment to adhering to industry best practices and maintaining stringent regulatory guidelines.

The certification process evaluated our compliance with several critical standards within the call center technology industry, including quality management systems, client requirements, complaint handling guidelines, and information security management systems. By adhering to these rigorous standards, Infinity ensures that our users can trust us to manage their data and customer interactions with the highest degree of professionalism and security.

To qualify for ISO certification, Infinity underwent comprehensive audits that painstakingly assessed its processes for handling data, managing customer experience, and facilitating interactions. These audits verified that Infinity’s practices meet the stringent requirements set forth by the ISO standards.

Our success in this endeavor was made possible with the continuous support and guidance of our parent company, Dura Software. Their exceptional security and compliance resources were instrumental in helping us achieve this prestigious certification.

At the core of this achievement is Infinity’s commitment to excellence in operational practices, particularly in security and customer satisfaction. Our certified status is not just a one-time accomplishment but a continuous pledge to uphold and improve the robust security and quality measures that protect and enhance our clients’ experiences.

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Contact Infinity to learn how we are continuously improving and innovating to ensure our clients receive the best agent-guidance software solutions.