Emergency Call Response Management for Emergency Services
Respond to callers more quickly, accurately and consistently, and eliminate dispatch errors
Our technology is trusted by many recognised brands:
Features

Single User Interface for Dispatchers

Case Entry & Key Questioning
with IAED Protocols

Dispatcher Guidance and Dispatch Codes

CAD Integration and PAI / PDI Generation

Analytics, Reporting and QA Management

AI Training & Simulation
How does Infinity work?
Calltaker asks questions to capture caller data in Infinity

Infinity ERM guides the calltaker to the next best question based on each answer

Infinity ERM integrates with underlying systems to pull and push data

CAD integration automatically generates dispatch codes and PAI / PDI orders

Create customised dashboards and reporting for performance management

Create customised dashboards and reporting for performance management
Success stories
Our interaction management technology has been trusted for over 25 years by many recognised brands across a variety of industries