Webhelp UK is part of the international Webhelp Group; a leading BPO provider and customer experience innovator across digital and traditional channels.

It is achieving rapid growth by focusing on value-based outsourcing, omni-channel engagement and experience analytics to create optimal customer journeys…

Challenge

To create a powerful agent desktop solution to support new business growth, flexible enough to operate across multiple client environments.

Solution

The Infinity Platform, a combined agent desktop and workflow engine, is now an integral part of any Webhelp new business bid that requires an agent technology component. It features in the company’s showcase capability, where the ‘art of the possible’ in customer management is constantly refined and demonstrated.

Benefits

  • Average AHT reduction of 20%
  • Supporting successful new business wins
  • Delivering 15% to 20% efficiency gains in operation
  • Average 9% increase in sales conversion
  • Average 3% increase in sales value

Infinity EfficiencyInfinity Efficiency

Infinity’s innovative approach built on real customer service challenges and improving the user’s abilities to deliver on customer experience has meant that Infinity has been chosen by five of the largest BPOs in the world.

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Business Process Outsourcing (BPO)Business Process Outsourcing (BPO)

Infinity’s innovative approach built on real customer service challenges and improving the user’s abilities to deliver on customer experience has meant that Infinity has been chosen by five of the largest BPOs in the world.

learn more

Resources

Improve your customer experience and contact center operations with these resources.

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About

Learn more about what we do at Infinity, leading provider of software solutions that optimise efficiencies and outcomes for key organisations that require effective dialogue with their constituencies, be they clients or the general public.

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