Infinity Interaction Engine
Enable frontline staff to focus on interacting with customers and users, not systems. Run interaction workflows, scripts and screens in a browser, or right inside your CRM or agent desktop, to give staff a single user interface to all your underlying systems. No more searching for information or screen-switching improves the customer experience, reduces costs, and improves outcomes.
Features include:
- Single User Interface for all frontline staff
- Deploy workflows, scripts and screens to guide staff through interactions
- Allow staff to read and update data from underlying systems from inside workflows
- Present them with relevant customer data, knowledge and next-best-action prompts
- Reduce wrap time by automating follow-up processes
- Record all interaction data for analysis, BI and continuous improvement.