Infinity Workflow gives you the ability to create workflows that guide agents through transactions quickly.
Like a satnav, the best route will be calculated based on agent input and customer response. Agents can interact with multiple applications, data sources and channels from a single interface, so they can focus on the customer, not the technology.
Infinity’s Workflow enables you to:
1. Create and queue business tasks
2. Guide agents through tasks and present relevant information
3. Collect data on how well your staff, systems and processes are performing and identify areas for improvement
Geoff Land, CEO, Infinity:
With a robust workflow in place, the result is faster, more accurate customer interactions and less hold time. Everything the agent needs is presented to them on-screen exactly when they need it.”
- Rise in productivity
- Rise in customer satisfaction
- Call times, training and turnover costs reduced
- Deployed rapidly without replacing existing systems
- Little capital investment