Self Service

AI helps to make products and services better for customers
and more profitable for sellers and providers

Personalising customer experience using natural-language capabilities and blended artificial intelligence

Used by companies to provide fast resolutions to customers and to reduce the costs of service, these channels vary from simple FAQs right through to intelligent virtual agents such as Siri, Cortana, and Google Assistant.

Self-service solutions are generally either voice or text-based, however both use similar Natural Language Processing technologies behind the scenes, including speech/text recognition, text-to-speech, and speech-to-text.

IVR

  • Services the customer without the need for human intervention
  • Accepts transfer from live agents
  • Scalable to 1000+ channels
  • Automate voice interactions and deliver cost savings
  • Handles huge volumes of calls to shield the contact centre from repetitive, routine enquiries
  • Uses speech recognition to allow customers to search for information
  • Process complex orders without human intervention
  • Ability to route calls to human agent if needed
 

Chatbots

  • Cut resolution times
  • Deal with specific customer issues
  • Increase customer satisfaction
  • Enhance agent efficiency
  • Automates non-productive tasks

Arrange a demo

To arrange a demo of our Self Service Solution or to discuss how it can work for your organisation, please dial +44 (0)121 450 7830 or send a form via

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Infinity EfficiencyInfinity Efficiency

Infinity’s innovative approach built on real customer service challenges and improving the user’s abilities to deliver on customer experience has meant that Infinity has been chosen by five of the largest BPOs in the world.

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Business Process Outsourcing (BPO)Business Process Outsourcing (BPO)

Infinity’s innovative approach built on real customer service challenges and improving the user’s abilities to deliver on customer experience has meant that Infinity has been chosen by five of the largest BPOs in the world.

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Resources

Improve your customer experience and contact center operations with these resources.

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About

Learn more about what we do at Infinity, leading provider of software solutions that optimise efficiencies and outcomes for key organisations that require effective dialogue with their constituencies, be they clients or the general public.

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