Self Service
AI helps to make products and services better for customers
and more profitable for sellers and providers
Personalising customer experience using natural-language capabilities and blended artificial intelligence
Used by companies to provide fast resolutions to customers and to reduce the costs of service, these channels vary from simple FAQs right through to intelligent virtual agents such as Siri, Cortana, and Google Assistant.
Self-service solutions are generally either voice or text-based, however both use similar Natural Language Processing technologies behind the scenes, including speech/text recognition, text-to-speech, and speech-to-text.IVR
- Services the customer without the need for human intervention
- Accepts transfer from live agents
- Scalable to 1000+ channels
- Automate voice interactions and deliver cost savings
- Handles huge volumes of calls to shield the contact centre from repetitive, routine enquiries
- Uses speech recognition to allow customers to search for information
- Process complex orders without human intervention
- Ability to route calls to human agent if needed
Chatbots
- Cut resolution times
- Deal with specific customer issues
- Increase customer satisfaction
- Enhance agent efficiency
- Automates non-productive tasks
Arrange a demo
To arrange a demo of our Self Service Solution or to discuss how it can work for your organisation, please dial +44 (0)121 450 7830 or send a form via
