A proven, cost-effective call centre solution that uses Artificial Intelligence Techniques (AI) to automate outbound dialling.Save your contact centre time and money when making a significant number of outbound calls. Non-productive tasks, like manual dialling, are automated, leaving users to concentrate on talking to customers. It is proven to increase contact rates, enhance productivity and lowering costs.
Calls are only connected once answered. This increases productivity, allowing agents to focus on other tasks instead of listening to a dial tone. Predictive mode is valuable when there are large volumes of similar calls to be made and a high rate of failure to connect. It generates lower volumes of abandoned calls, improving agent performance.
Only one call is generated for each user and is launched automatically. Call progress is tracked and recycled for outcomes (e.g. busy, unavailable, no answer etc). This leads to improvements in user talk time.
- Fully integrated reporting and real-time statistics
- Blends inbound calls, emails and chat into all available users’ workloads based on priority
- Automates non-productive tasks, leaving agents to concentrate on customers
- Optimises agents time by only connecting calls once answered
- Supports 50 to 1000+ agents
- Scalable to suit your business needs