Analytics

Next generation business analytics…

Discover your data, improve business processes and spot opportunities.

Data is often contained in multiple, unconnected systems, which can be overwhelming for businesses and customers alike. Access to up-to-date, accurate data is essential for senior executives to make good strategic choices, for mid-level management to translate them operationally, and for front-line staff to carry them out.

Infinity Analytics makes connections between multiple data points to tease out business insights and trends that might otherwise remain hidden. The ability to take raw data, crunch it and churn out richer, summarised, cross-referenced data is extremely valuable, enabling people to turn it into insight and opportunity.

Infinity Analytics is designed around 3 core principles

Speed: easy to use search engine like queries return results with speed and simplicity.

 

Flexibility: simple, user-friendly method of bringing data together, allowing reporting and analysis from a single point of access.

 

Usability: everybody can engage with Infinity Analytics, allowing people to make the right decisions at the right time.

Features

Customisable Reports

Customisable Reports

Generate and manipulate reporting data in a single, user-friendly interface. Analyse information and identify data that can then be drilled into for further analysis.

Report scheduling

Report scheduling

Schedule the distribution of single or multiple reports that can be sent as an email attachment or link. Reports can be rendered as a PDF, EXCEL or HTML with embedded images and text.

Report Alerts

Report Alerts

Trigger a notification to be sent when a particular event has occurred in a report. Notifications can be received without the user accessing the application, providing immediate information.

Dashboards by Pages

Dashboards by Pages

Position data anywhere on-screen in a variety of formats. Structure and group related data together to incorporate logos, pictures and text. Creating and saving new dashboards is quick and easy, with full customisation.

Secure Access

Secure Access

Industry-grade security controls including single sign-on, realm-based security and Windows Active Directory support.

Benefits

Single search engine

Data is compiled into a single search engine so you can retrieve and configure data quickly and easily

Single search engine

Easy access

Quick access to all data, improving business processes, identified performance gaps and new ways to win markets

Easy access

Intelligent presentation

Position data anywhere on-screen in a variety of formats. Structure and group related data together to incorporate logos, pictures and text. Creating and saving new dashboards is quick and easy, with full customisation.

Intelligent presentation

Intuitive interface

Reporting, analysis and the creation of dashboards is quick and easy, allowing people to make the right decisions at the right time

Intuitive interface

Infinity Analytics will allow you to improve three main areas of your business

1. Optimise resources, ensuring you meet cost-to-serve targets.

2. Better operational performance, ensuring you meet quality of service targets.

3. Enrich the customer experience, ensuring you meet sales, satisfaction and loyalty targets.

Interested?

To arrange a demo of Infinity’s Analytics solution, or to discuss how it can work for your organisation, please dial +44 (0)121 450 7830 or send a form via

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Infinity EfficiencyInfinity Efficiency

Infinity’s innovative approach built on real customer service challenges and improving the user’s abilities to deliver on customer experience has meant that Infinity has been chosen by five of the largest BPOs in the world.

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Business Process Outsourcing (BPO)Business Process Outsourcing (BPO)

Infinity’s innovative approach built on real customer service challenges and improving the user’s abilities to deliver on customer experience has meant that Infinity has been chosen by five of the largest BPOs in the world.

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Resources

Improve your customer experience and contact center operations with these resources.

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About

Learn more about what we do at Infinity, leading provider of software solutions that optimise efficiencies and outcomes for key organisations that require effective dialogue with their constituencies, be they clients or the general public.

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