Analytics

Next generation business analytics…

Discover your data, improve business processes and spot opportunities.

Data is often contained in multiple, unconnected systems, which can be overwhelming for businesses and customers alike. Access to up-to-date, accurate data is essential for senior executives to make good strategic choices, for mid-level management to translate them operationally, and for front-line staff to carry them out.

Infinity Analytics makes connections between multiple data points to tease out business insights and trends that might otherwise remain hidden. The ability to take raw data, crunch it and churn out richer, summarised, cross-referenced data is extremely valuable, enabling people to turn it into insight and opportunity.

Infinity Analytics is designed around 3 core principles

Speed: easy to use search engine like queries return results with speed and simplicity.

 

Flexibility: simple, user-friendly method of bringing data together, allowing reporting and analysis from a single point of access.

 

Usability: everybody can engage with Infinity Analytics, allowing people to make the right decisions at the right time.

Features

Customisable Reports

Customisable Reports

Generate and manipulate reporting data in a single, user-friendly interface. Analyse information and identify data that can then be drilled into for further analysis.

Report scheduling

Report scheduling

Schedule the distribution of single or multiple reports that can be sent as an email attachment or link. Reports can be rendered as a PDF, EXCEL or HTML with embedded images and text. 

Report Alerts

Report Alerts

Trigger a notiļ¬cation to be sent when a particular event has occurred in a report. Notiļ¬cations can be received without the user accessing the application, providing immediate information.

Dashboards by Pages

Dashboards by Pages

Position data anywhere on-screen in a variety of formats. Structure and group related data together to incorporate logos, pictures and text. Creating and saving new dashboards is quick and easy, with full customisation.

Secure Access

Secure Access

Industry-grade security controls including single sign-on, realm-based security and Windows Active Directory support.

Benefits

Single search engine

Data is compiled into a single search engine so you can retrieve and configure data quickly and easily

Single search engine

Easy access

Quick access to all data, improving business processes, identified performance gaps and new ways to win markets

Easy access

Intelligent presentation

Position data anywhere on-screen in a variety of formats. Structure and group related data together to incorporate logos, pictures and text. Creating and saving new dashboards is quick and easy, with full customisation.

Intelligent presentation

Intuitive interface

Reporting, analysis and the creation of dashboards is quick and easy, allowing people to make the right decisions at the right time

Intuitive interface

Infinity Analytics will allow you to improve three main areas of your business

1. Optimise resources, ensuring you meet cost-to-serve targets.

2. Better operational performance, ensuring you meet quality of service targets.

3. Enrich the customer experience, ensuring you meet sales, satisfaction and loyalty targets.

Interested?

To arrange a demo of Infinityā€™s Analytics solution, or to discuss how it can work for your organisation, please dial +44 (0)121 450 7830 or send a form via

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Infinity Efficiency

Infinity Efficency is a suite of tools that combine to empower businesses and teams to design, optimise and run all types of business processes using their existing technology.Ā 

EXPLORE INFINITY EFFICIENCY

Infinity Efficiency

Infinity Efficiency

Infinity Efficency is a suite of tools that combine to empower businesses and teams to design, optimise and run all types of business processes using their existing technology.Ā 

EXPLORE INFINITY EFFICIENCY

Infinity Efficiency

Infinity Response

Trusted by one of the largest and busiest emergency response agencies in the United States. Infinity Response supports emergency services agenciesā€™ ability to rapidly and accurately process calls for police, fire and medical emergency assistance.

EXPLORE INFINITY RESPONSE

Infinity Response

Infinity Reach

Infinity Reach enables healthcare organisations and hospitals to deliver the best patient experiences, convert enquirers into loyal patients, comply with quality targets, and meet strict budget requirements.

EXPLORE INFINITY REACH

Infinity Reach

Components

Supercharge your programs with apps, components and integrations

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Workflow

Infinity Workflow gives you the ability to create workflows that guide agents through transactions quickly. Like a satnav, the best route will be calculated based on agent input and customer response.

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Infinity Workflow

Unified Agent Desktop

Equipping agents to successfully serve customers. Infinity’s Unified Agent Desktop solution brings existing data and systems into a single desktop. This removes the need for agents to navigate different systems to find information and provides them with the tools needed to service the customer within one application.

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Unified Agent Desktop

Analytics

Discover your data, improve business processes and spot opportunities. Infinity Analytics makes connections between multiple data points to tease out business insights and trends that might otherwise remain hidden. The ability to take raw data, crunch it and churn out richer, summarised, cross-referenced data is extremely valuable, enabling people to turn it into insight and opportunity.

find out more

Analytics

Outbound Performance Management

A proven, cost-effective call centre solution that uses Artificial Intelligence Techniques (AI) to automate outbound dialling. Save your contact centre time and money when making a significant number of outbound calls. Non-productive tasks, like manual dialling, are automated, leaving users to concentrate on talking to customers.

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Messaging

Consumers have long since gone digital, and now expect to be able to contact any organisation via whatever channel they like. Using our smartphones to discover products, place orders, make payments, and access customer service is just second nature now. Companies that donā€™t facilitate this run the risk of seeing their customers defect to competitors that do.

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Messaging

Self Service

AI helps to make products and services better for customers and more profitable for sellers and providers. Self-service solutions are generally either voice or text-based, however both use similar Natural Language Processing technologies behind the scenes, including speech/text recognition, text-to-speech, and speech-to-text.

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Self Service

Callmedia

Leverage multiple outbound channels. Create seamless, cross-channel conversations to increase customer satisfaction and eliminate repetition.

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Callmedia

Business Process Outsourcing (BPO)

Infinity CCS offers a customised and efficient business processing service to ensure that your clients receive the best customer experience they deserve. Keeping in line with your brand and your business ethos, Infinity invests time in getting to know your business and your client products, ensuring that the right scope of requirement for your project is captured.

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Business Process Outsourcing (BPO)

Business Process Outsourcing (BPO)

Infinityā€™s innovative approach built on real customer service challenges and improving the userā€™s abilities to deliver on customer experience has meant that Infinity has been chosen by five of the largest BPOs in the world.

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Business Process Outsourcing (BPO)

Emergency services

A persistent pain point for emergency services is that they cannot write workflows or introduce changes to enhance and optimise response for incoming emergency calls. Infinity has reinvented emergency response by bringing the expertise of the worldā€™s largest and most successful contact centres to emergency services.

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Emergency services

Hospitals

At Infinity, our mission is to empower hospitals and healthcare providers to improve quality of care via telephone and other channels by providing workflow and scripting software that clients can completely customise, without enlisting the IT department.

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Hospitals

Insurance

Boost sales and retention by putting customer experience at the heart of your processes. Infinity has worked with Union Insurance, Post Office Life, Sainsburyā€™s Bank and AIG. Infinityā€™s end-to-end solution allows brokers to quote, facilitate, manage and deliver a more transparent service to customers from one end of the lifecycle to the other.

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Insurance

Utilities

In the energy industry, the product cannot be differentiated, and customer loyalty is essentially non-existent due to the masses of competitors. Customers are enticed by price and kept by service. Infinityā€™s solutions help energy brokers empower customers with proactive and personalised care.

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Utilities

Resources

Improve your customer experience and contact center operations with these resources.

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BlogBlog
InfographicsInfographics
Component sheetsComponent sheets
Success storiesSuccess stories
WhitepapersWhitepapers
VideoVideos

Blog

Delivering mutually high standards of quality & performance.

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Infographics

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Component sheets

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Success stories

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Whitepapers

Professional white papers, in-depth case studies and more.

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Video

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AboutĀ 

Learn more about what we do at Infinity, leading provider of software solutions that optimise efficiencies and outcomes for key organisations that require effective dialogue with their constituencies, be they clients or the general public.

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AboutĀ 

Learn more about what we do at Infinity, leading provider of software solutions that optimise efficiencies and outcomes for key organisations that require effective dialogue with their constituencies, be they clients or the general public.

read more

Partners

Our trusted partners help us supply the highest level of industry expertise & cutting-edge IT solutions.

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Newsroom

News & articles from the Infinity newsroom.

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Careers

Infinity personnel comprise software designers and engineers, project managers, professional service consultants, salespeople, marketeers and administrators.

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Office locations

Office locations

Contact us

To arrange a demo of Infinityā€™s products, or to discuss how they can work for your organisation, please send a form via

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Request a demo

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UK: +44 (0)121 450 7830

US: +1 (347) 329 5132