Partners

Infinity partners are an extension of our team, delivering world class IT solutions

Our trusted partners help us supply the highest level of industry expertise & cutting-edge IT solutions.

Maintel

Maintel is a fast-growing provider of managed communications services for the private and public sectors.

Connexica

Connexica are the developers of CXAIR -a leading data discovery platform designed so end users can unlock the insight within their data.

LEARN MORE

Sytel

Sytel develop high performance predictive dialing platforms – compliant predictive dialer and intelligent contact center software solutions.

LEARN MORE

Peraton

Leading global security company providing innovative systems, products and solutions to government and commercial customers.

LEARN MORE

Priority Dispatch is a strategic partner to Infinity and the world leader in providing research-based protocol solutions to emergency call centres in medical, fire, police, and nurse triage disciplines.

LEARN MORE

CXNow

Callmedia CX Now is a Maintel contact centre solution which ensures that every interaction is matched with the right agent at the right time, every time.

LEARN MORE

Interested in Partnering with Infinity?

If you’re interested in joining the Infinity Partner Ecosystem, get in touch today

Features:

Single User Interface for contact centre advisors and receptionists

Integrates and fronts underlying systems

Case entry and case management system with booking

Build patient interaction workflows that guide advisors through interactions

Omnichannel orchestration and automation

Decision Engine and Next best Action

No/low code workflow designer

Analytics, reporting and QA management

AI Training & Simulation

Workflow software for interaction management

Supercharge your programs with Infinity's range of interaction management products. Build flows that guide frontline staff through interactions more quickly and efficiently across all channels. To explore how our products can deliver the right solution for your operation, please use the options on your left to browse through the various product sets.

Features include:

Web-based software, no installation

Simple integration with your stack via standard APIs

Low-code interface for non-technical users, advanced options for coders

Build reusable forms, screens, scripts, triggers, logic blocks and more

Chain these together to create interaction workflows and entire customer journeys

Publish to the web or run them inside your CRM or contact centre platform

Infinity Interaction Engine

Enable frontline staff to focus on interacting with customers and users, not systems. Run interaction workflows, scripts and screens in a browser, or right inside your CRM or agent desktop, to give staff a single user interface to all your underlying systems. No more searching for information or screen-switching improves the customer experience, reduces costs, and improves outcomes.

Features include:

Single User Interface for all frontline staff

Deploy workflows, scripts and screens to guide staff through interactions

Allow staff to read and update data from underlying systems from inside workflows

Present them with relevant customer data, knowledge and next-best-action prompts

Reduce wrap time by automating follow-up processes

Record all interaction data for analysis, BI and continuous improvement.

Features include:

Reduce AHT and training time by presenting knowledge information right inside an agent's current interaction workflow

Context-sensitive knowledge shortens the time it takes agents to find answers

Be more consistent and accurate by ensuring staff access up-to-date information

Reduce attrition by providing agents with tools that improve the employee experience

Get feedback to enrich your knowledge base

Infinity Interaction Simulator

Interaction Simulator is an AI-powered training platform that is integrated directly into Infinity’s software. The software creates realistic customer interactions based on your real historical data, and presents them to staff in the workflows they use to take real calls. knowledge, as well as practice using their Infinity interaction workflows.

Features include:

Integrates with Infinity, your CRM and contact centre platform

Simulates realistic calls to frontline staff for training

Uses text-to-speech to make life-like calls and express a range of emotions

Allows staff to access training and practice their skills at any time

Calls can be recorded and scored automatically

Features include:

API integrations allow you to call on any data source or underlying system from your stack

Integration with shared services and external services extends functionality

Run Infinity workflows right inside CRM solutions like Salesforce or Dynamics

Run Infinity workflow right inside agent desktops from contact centre platform vendors including Genesys, NICE CX One, Callmedia, etc…

Partners

Our trusted partners help us supply the highest level of industry expertise & cutting-edge IT solutions.

Maintel

Connexica

Sytel

Peraton

Priority Dispatch

CXNow

Interested in Partnering with Infinity?

25+

20,000+

200,000+

Built for contact centres and BPOs

Features:

Built for police, fire & medical emergency response centres

Features:

Built for healthcare organisations & contact centres

Features:

Workflow software for interaction management

Infinity Interaction Designer

Features include:

Infinity Interaction Engine

Features include:

Infinity Interaction Analytics

Features include:

Infinity Knowledge Base

Features include:

Infinity Interaction Simulator

Features include:

Integrations

Features include:

Infinity is the leading provider of dialogue management software

Infinity partners

Infinity's newsroom

Careers at Infinity

Get in touch with Infinity