Infinity is excited to announce the Maestro suite, the next generation of our Agent Guidance solution that facilitates more efficient and effective customer interactions via next-best-action prompts to agent desktop.  Agents are provided with the right words to say every time for every situation based on workflows customized to every unique contact center call flow.

Now browser based, our new Maestro Suite includes SaaS delivery and better reflects the harmonization of its components into one cohesive solution. We offer three tiers: Maestro Lite, Maestro, and Maestro Enterprise, each tailored to different business needs for seamless customer experience management.

Infinity’s Maestro Suite includes three main modules:

• Composer: Designed to help agents better navigate interactions to reach the right outcome every time.
• Synthesizer: An interaction simulator that offers a scenario-based training platform.
• Repertoire: A knowledge base that offers on the spot guidance and pertinent information at the right time in customer interactions.

In addition to the core features of Maestro, users can enhance their experience with a variety of optional add-ons to further tailor the Maestro Suite to their specific business needs:

• Tempo: Predictive dialer for streamlined outbound calling.
• Symphony: Interaction designer that offers low-code workflow scripting and screen designer.
• Library: Maestro’s directory that offers a standard way to deliver lookup lists or reference data, products, offers, and more to your agents. 
• Score: Analytics that help facilitate continuous improvement in customer interactions.
• Encore: Workforce management tools that empower agents and enhance productivity through optimized agent engagement, helping to improve customer satisfaction and drive better outcomes. 

Whether utilizing one instrument or the entire ensemble, Infinity’s Maestro suite ensures that every part of your organization contributes to the orchestration of CX to your customers. 

Contact Infinity to Learn More About Maestro 

For more information about Infinity’s Maestro and how it can transform your customer service delivery at your contact center, get in touch with a member of our team today.