Utilities
Proven contact centre technology empowering energy and utilities providers
Utilities
In the energy industry, the product cannot be differentiated, and customer loyalty is essentially non-existent due to the masses of competitors. Customers are enticed by price and kept by service. Infinity’s solutions help energy brokers empower customers with proactive and personalised care.
Infinity provides bespoke workflow and CRM systems which can display pricing information, manage the contract and onboarding process, and share information about customers’ service issues and usage patterns. This is an end-to-end tool for sales, sign up, customer service, and renewals.
Infinity has worked with Npower, E-on, British Gas, Scottish Power, and with energy brokers like Inenco and UD Group. Infinity has an end-to-end Energy Broker CRM solution that allows brokers to quote, facilitate, manage and deliver a more transparent service to their customers from one end of the lifecycle to the other.
