Utilities

 

Proven contact centre technology empowering energy and utilities providers

Utilities

In the energy industry, the product cannot be differentiated, and customer loyalty is essentially non-existent due to the masses of competitors. Customers are enticed by price and kept by service. Infinity’s solutions help energy brokers empower customers with proactive and personalised care.

Infinity provides bespoke workflow and CRM systems which can display pricing information, manage the contract and onboarding process, and share information about customers’ service issues and usage patterns. This is an end-to-end tool for sales, sign up, customer service, and renewals.

Infinity has worked with Npower, E-on, British Gas, Scottish Power, and with energy brokers like Inenco and UD Group. Infinity has an end-to-end Energy Broker CRM solution that allows brokers to quote, facilitate, manage and deliver a more transparent service to their customers from one end of the lifecycle to the other.

Utilities business?

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Infinity EfficiencyInfinity Efficiency

Infinity’s innovative approach built on real customer service challenges and improving the user’s abilities to deliver on customer experience has meant that Infinity has been chosen by five of the largest BPOs in the world.

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Business Process Outsourcing (BPO)Business Process Outsourcing (BPO)

Infinity’s innovative approach built on real customer service challenges and improving the user’s abilities to deliver on customer experience has meant that Infinity has been chosen by five of the largest BPOs in the world.

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Learn more about what we do at Infinity, leading provider of software solutions that optimise efficiencies and outcomes for key organisations that require effective dialogue with their constituencies, be they clients or the general public.

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