Boost sales and retention by putting customer experience at the heart of your processes.
Insurance brokers face two major challenges to market share and profitability:
1. Dealing with new competition brought about by digital disruption
2. Dealing with evolving customer expectations brought about by the proliferation of digital customer interaction channels
Infinity provides insurance brokers with technology that enables companies to implement more customer-centric strategies and own more of the customer relationship. Infinity builds desktop, workflow and CRM systems that bring together several modules – including billing, supply, usage and meter, faults, along with historical customer records – so that all data relating to a given customer is accessible from a central user interface.
Infinity has worked with Union Insurance, Post Office Life, Sainsbury’s Bank and AIG. Infinity’s end-to-end solution allows brokers to quote, facilitate, manage and deliver a more transparent service to customers from one end of the lifecycle to the other.