Insurance

Our technology improves overall customer experience for insurance brokers

Boost sales and retention by putting customer experience at the heart of your processes.

Insurance brokers face two major challenges to market share and profitability:

1. Dealing with new competition brought about by digital disruption 2. Dealing with evolving customer expectations brought about by the proliferation of digital customer interaction channels Infinity provides insurance brokers with technology that enables companies to implement more customer-centric strategies and own more of the customer relationship. Infinity builds desktop, workflow and CRM systems that bring together several modules – including billing, supply, usage and meter, faults, along with historical customer records – so that all data relating to a given customer is accessible from a central user interface. Infinity has worked with Union Insurance, Post Office Life, Sainsbury’s Bank and AIG. Infinity’s end-to-end solution allows brokers to quote, facilitate, manage and deliver a more transparent service to customers from one end of the lifecycle to the other.

Insurance business?

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Infinity EfficiencyInfinity Efficiency

Infinity’s innovative approach built on real customer service challenges and improving the user’s abilities to deliver on customer experience has meant that Infinity has been chosen by five of the largest BPOs in the world.

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Business Process Outsourcing (BPO)Business Process Outsourcing (BPO)

Infinity’s innovative approach built on real customer service challenges and improving the user’s abilities to deliver on customer experience has meant that Infinity has been chosen by five of the largest BPOs in the world.

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Resources

Improve your customer experience and contact center operations with these resources.

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About

Learn more about what we do at Infinity, leading provider of software solutions that optimise efficiencies and outcomes for key organisations that require effective dialogue with their constituencies, be they clients or the general public.

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