To protect market share and profitability from the growing threats of disintermediation, new competitors, increased regulations, evolving customer expectations, and digital disruption, insurance brokers need to own more of the customer relationship and compete on service rather than price.
Like flying cars and hoverboards, we were told chatbots would be everywhere by now. As voice still accounts for the majority of customer interactions Nick Ray, VP Products at Infinity CCS, separates the reality from the hype.
Customers want all companies to deliver the kind of seamless digital experiences they get from superstar global leaders like Uber and Netflix – so why isn’t everyone doing it?
If your company’s goal is to be a CX leader in your sector, then you will be making technology investments sooner or later. Once you’ve decided what you need, the next big question is: how do we pay for it?
During the last two decades, due to the tremendous increase in the amount of information and the complexity of data sources from different vendors, data integration has become a constant challenge. Vilma Qerama, Professional Services Consultant at Infinity CCS, explains how to make data integration and management a reality.
The GDPR deadline of May 25th came and went and for most of us, life has continued pretty much as it was before. With one important difference; data requests.
With the recent demise of the UK’s most complained about energy supplier, Iresa, OFGEM is going to get tougher on companies that provide poor service. With the quality of customer service in the sector being such a big issue, it creates an opportunity for companies that wish to compete on service rather than price.
In our digital economy, the thought of going to a broker for your home or car insurance seems quaint. This poses a risk for intermediates, who fear they will increasingly lose out either as their former partners and suppliers leapfrog them to go direct, or new digital platforms do to them what price comparison sites did to Independent Financial Advisors.
Before AI took its crown, the most hyped technology revolution of recent years was the cloud. We all know the benefits, but it doesn’t mean that the cloud is the automatic, best solution for every company.
Last week, the DMA estimated that 27% of UK marketers thought their organisation was either behind schedule, or had made no plans at all for GDPR compliance. What is the basic minimum an organisation needs to do to become GDPR compliant, and then how does it maintain that without sapping scarce resources? Infinity CCS has a simple four-step solution that can be followed by any organisation.