Infinity CCS delivers innovative solutions that improve efficiency and empower customer service agents. With a focus on maximizing productivity and minimizing workflow friction, Infinity CCS helps businesses achieve exceptional outcomes with each interaction.
For over 25 years, Infinity CCS has stood at the forefront of delivering innovative agent guidance solutions tailored specifically for organizations operating contact centers. Our expertise spans various sectors, such as healthcare, emergency services, business process outsourcing (BPO), financial services, insurance, and utilities.
With a foundation built on enduring relationships, we pride ourselves on our global reach, having established partnerships and served organizations in over 15 countries. At the heart of our mission is the commitment to enhance operational efficiency—our product is designed to integrate seamlessly within your existing technology stack, streamlining processes and significantly boosting agent productivity levels.
Our strategic alliances highlight our integrity and capability within the contact center industry. This is demonstrated by our global license agreement with a leading dispatch corporation, underscoring our commitment to enhancing emergency response solutions on a global scale. This partnership emphasizes delivering innovative, research-based protocol solutions across medical, fire, police, and nurse triage disciplines.
Enhancing our suite of offerings, we recently joined forces with DVSAnalytics, a fellow portfolio company under the Dura Software umbrella. This collaboration has enabled us to present a comprehensive suite of contact center solutions, encompassing workforce engagement management, quality management, and workforce management solutions.
Selecting Infinity CCS means opting for unparalleled expertise in agent guidance systems and a proven track record in boosting operational efficiency. When you choose Infinity as your contact center solutions provider, you get:
Our experienced support team is always available to assist with technical needs or queries, offering 24/7 support to ensure uninterrupted operations.
Infinity partners serve as an integral extension of our team, providing world-class IT solutions with unparalleled expertise.
Our technology, staff, and expertise have undergone rigorous testing and have demonstrated their reliability in the most challenging commercial and emergency call-answering settings.
Our enduring partnerships and client base, spanning three continents and over fifteen countries, underscore our adaptability and proficiency.
With Infinity’s acquisition by Dura Software, an established purveyor of mission-critical B2B technology, we’ve entered a new era of potential and performance. Joining the Dura family equips us with an array of resources, bolstering our commitment to delivering exceptional service. Our integration within Dura’s portfolio represents a milestone that promises even more innovative, dedicated, and efficient solutions for our customers worldwide.
From agent guidance to workforce management, Infinity’s proven solutions streamline contact center operations and enhance customer interactions.
Infinity is a leading provider of interaction management technology for contact centres, emergency services, and healthcare providers.
Landmark, 3 Brindleyplace, Birmingham, UK B1 2JB
Certificate No:
394922022
