Introducing Library Actions in Maestro v2.6

Streamline Contact Center Workflows with the New Actions Feature Infinity has just announced Maestro’s Library Actions feature as the latest enhancement within Maestro. The feature, which just released last month, is designed to further streamline how contact centers manage workflows. As such, the Library Actions feature brings a whole new level of efficiency and structure […]
Traditional Contact Center Training vs. Agent Guidance

The agent-guidance software provider is elevating its standards in call center technology.