As 2024 comes to a close, Infinity is taking a moment to reflect on an incredible year of milestones, advancements, and exciting new opportunities. From major product updates to strategic partnerships, it’s been a year to remember. Here’s a recap of what we’ve accomplished, the new additions to our ecosystem, and what lies ahead for 2025.
Biggest Achievements in 2024
A Fully Supported Cloud Offering
One of Infinity’s most significant strides in 2024 was expanding our product suite to include a fully supported cloud offering. This allows clients to effortlessly transition from the traditional enterprise platform, with expert support from our team every step of the way. This innovation underscores our commitment to delivering exceptional value to our clients while adapting to their evolving needs.
Website Revamp
Our website also received a comprehensive makeover to reflect and promote our rebranded core products and service offerings. It’s now easier than ever for clients to explore our solutions, and the revamped design ensures that we’re sending the right message as we move boldly into 2025.
ISO Audit Success
We are proud to have once again passed the ISO 27001 audit, an accomplishment that reflects our unwavering dedication to safeguarding the security and privacy of our clients. Even more exciting? We achieved this milestone with minimal observations, a testament to our team’s meticulous planning and execution.
Exciting New Additions in 2024
New Partnerships and Market Opportunities
The year marked our first full year under Dura, our parent company, which opened up exciting new avenues for cross-investment and market expansion. The formation of key partnerships has added immense value to our ecosystem:
- DVSAnalytics Reseller Network: We joined forces with DVS, tapping into a vast reseller network of valued partners. This collaboration has enabled the introduction of Infinity’s Maestro product portfolio, expanding the breadth of software services available to their clients.
- Strategic Partnership with Invosys: A highlight of Q4 was Infinity’s partnership with Invosys, which has further extended our network. This alliance promises substantial benefits for both resellers and end customers, creating a strong foundation for revenue growth in 2025. We can’t wait to unlock the potential opportunities this partnership brings.
Rebranding & Focus on Maestro by Infinity
This year also saw the unveiling of our newly revamped and rebranded product suite, now known as Maestro by Infinity. The suite places specific emphasis on agent guidance solutions, positioning Infinity as an essential partner for businesses enhancing efficiency and productivity across their contact center operations.
A Brand New Website
To complement our product suite changes and rebranding efforts, Infinity is proud to announce the launch of our brand-new website. Our revamped website showcases the enhanced Maestro product suite, providing visitors with a seamless and immersive experience as they explore our innovative agent guidance solutions and the value they bring to contact center operations.
2024 Conference Highlights
This year, we had the privilege of attending several prestigious tradeshows, broadening our knowledge and strengthening our industry connections. Two standout events include:
- National Association of Healthcare Access Management (NAHAM) Conference in Dallas: This event focused on patient access services. NAHAM provided us with opportunities to network, learn best practices, and gain insights into this critical aspect of the healthcare ecosystem.
- Healthcare Contact Center Times Conference in Atlanta: Here, we explored breakthrough strategies for elevating the patient experience, engaging staff, and modernizing operations within healthcare contact centers. The insights gained will certainly guide some of our initiatives in the coming year.
What’s Next for 2025?
At Infinity, the momentum of 2024 fuels our vision for 2025. Here’s a sneak peek at what’s on the horizon:
- Expanded Maestro Suite Product Offering: We’re building on the success of Maestro’s rebranding by introducing even more enhancements to the suite, further cementing our commitment to agent guidance solutions.
- Partnership Growth: Collaboration with DVS and Invosys will be key drivers of growth in 2025, not only expanding our portfolio but also broadening our client base.
- Lead Generation Initiatives: By nurturing existing client relationships and leveraging referral opportunities, we’re doubling down on generating new and meaningful leads.
- Customer Connect Expo, April 2025: We’re thrilled to announce our attendance at the Customer Connect Expo in April. This event will showcase new innovations in the contact center industry, and we are eager to showcase how our products are leading the charge.
Looking Ahead Together
2024 was a year of remarkable achievement, growth, and new beginnings for Infinity. Whether introducing cloud solutions, redefining our product offerings, or forging new and strategic partnerships, each milestone strengthened our ability to serve as a leading agent guidance solution provider.
To our customers, partners, and team members—thank you for being part of this incredible year. We look forward to continuing our success together in 2025.
