Like flying cars and hoverboards, we were told chatbots would be everywhere by now. As voice still accounts for the majority of customer interactions Nick Ray, VP Products at Infinity CCS, separates the reality from the hype.
To protect market share and profitability from growing threats, Insurance Brokers need to own more of the customer relationship and compete on service rather than price.
Customers want all companies to deliver the kind of seamless digital experiences they get from superstar global leaders like Uber and Netflix – so why isn’t everyone doing it?
In 2011, Gartner predicted that by 2020, 85% of customer interactions would be managed with no human involvement. Was this too bold a forecast? Nick Ray, VP Products, finds out.
Ascent announces the signing of a contract to use Infinity’s software to audit processes, case files and calls.
Digital transformation is driving customer experience, but many companies are failing to keep up. Geoff Land of Infinity CCS explains why.