Know what you need to invest in to deliver your sales, customer service and CX goals, minimise the costs and stretch the ROI.
If your company’s goal is to be a CX leader in your sector, then you will be making technology investments sooner or later. Once you’ve decided what you need, the next big question is: how do we pay for it?
During the last two decades, due to the tremendous increase in the amount of information and the complexity of data sources from different vendors, data integration has become a constant challenge. Vilma Qerama, Professional Services Consultant at Infinity CCS, explains how to make data integration and management a reality.