Built for police, fire & medical emergency response centres
Infinity ERM provides calltakers and dispatchers in emergency centres with a single user interface that guides them through every call using IAED Protocols to arrive quickly at a properly coded dispacth solution with accompanying PAI / PDI information.
Single User Interface for Dispatchers
Case Entry and Key Questioning with IAED Protocols
Built for healthcare organisations & contact centres
Infinity PIM provides advisors and receptions in healthcare organisations with a single user interface that guides them through every patient interaction, whether they take place by phone, email, SMS or even face-to-face.
Single User Interface for contact centre advisors and receptionists
Integrates and fronts underlying systems
Case entry and case management system with booking
Build patient interaction workflows that guide advisors through interactions
Omnichannel orchestration and automation
Decision Engine and Next best Action
No/low code workflow designer
Analytics, reporting and QA management
AI Training & Simulation
Workflow software for interaction management
Supercharge your programs with Infinity’s range of interaction management products. Build flows that guide frontline staff through interactions more quickly and efficiently across all channels. To explore how our products can deliver the right solution for your operation, please use the options on your left to browse through the various product sets.
Enable frontline staff to focus on interacting with customers and users, not systems. Run interaction workflows, scripts and screens in a browser, or right inside your CRM or agent desktop, to give staff a single user interface to all your underlying systems. No more searching for information or screen-switching improves the customer experience, reduces costs, and improves outcomes.
Single User Interface for all frontline staff
Deploy workflows, scripts and screens to guide staff through interactions
Allow staff to read and update data from underlying systems from inside workflows
Present them with relevant customer data, knowledge and next-best-action prompts
Reduce wrap time by automating follow-up processes
Record all interaction data for analysis, BI and continuous improvement.
Record all interactions, including voice, data inputs, keystrokes, and mouse clicks. Use Infinity’s powerful tools, including conversational analytics and customised reporting, to uncover insights that enable continuous improvement.
Interaction Simulator is an AI-powered training platform that is integrated directly into Infinity’s software. The software creates realistic customer interactions based on your real historical data, and presents them to staff in the workflows they use to take real calls. knowledge, as well as practice using their Infinity interaction workflows.
Integrates with Infinity, your CRM and contact centre platform
Simulates realistic calls to frontline staff for training
Uses text-to-speech to make life-like calls and express a range of emotions
Allows staff to access training and practice their skills at any time
Infinity can be integrated with almost anything via standard APIs that you can call in your workflows. You can also run Infinity inside most popular CRMs and contact centre platforms, or just in a browser.
API integrations allow you to call on any data source or underlying system from your stack
Integration with shared services and external services extends functionality
Run Infinity workflows right inside CRM solutions like Salesforce or Dynamics
Run Infinity workflow right inside agent desktops from contact centre platform vendors including Genesys, NICE CX One, Callmedia, etc…