years of experience
worldwide users
calls facilitated annually
The Maestro Agent Guidance Platform offers transformative benefits that streamline contact center operations. Providing intuitive tools and real-time support, Maestro enhances productivity and elevates customer satisfaction levels.
Our solution, Maestro, refers to the stringent coordination in an orchestra where every note matters and parallels the seamless integration and responsiveness required in managing customer experiences.
Our innovative interaction management software helps agents make faster, more accurate decisions by providing essential information at crucial moments, greatly enhancing the overall customer experience.
Maestro's agent guidance and workflow solutions empower agents to deliver superior outcomes using a unified interface. Users can build intuitive, low-code workflows to navigate complex interactions efficiently.
Equipped with the right tools, agents gain confidence in their abilities and continually deliver superior customer service. Contact centers, in turn, see higher employee satisfaction and retention rates.
The Maestro suite comprises three comprehensive modules that help to streamline customer-agent interactions and dramatically improve customer service outcomes.
Empower contact center agents with Maestro's Composer module and equip them with scripted responses and customizable workflows to maintain service quality. Now, agents can adapt swiftly whatever challenges or opportunities that arise in their interactions.
Maestro’s extensive knowledge base ensures your agents have all the necessary information readily available to facilitate improved customer service outcomes. Agents will have instant access to relevant information within each step of their workflow, allowing them to provide quick and accurate responses.
Train better and faster with Synthesizer, our built-in training module, allowing agents to hone their skills through practice in replicated real-world call scenarios.
While the core modules of the Maestro suite offer a robust foundation for improving customer-agent interactions, additional add-ons are available for organizations seeking to further elevate their service capabilities.
The Library module is designed to help your team easily find external and internal contacts, departments and resources all in one place. In turn, agents can provide a more seamless and efficient customer experience.
Achieve unlimited insights and rich business intelligence for measuring contact center performance for your agents.
Encore offers Workforce Engagement Management (WEM) solutions that encompass a wide range of contact center technologies.
Use Symphony, our interaction designer, tailor-made to create low-code workflow scripts and screen designers.
Infinity CCS offers interaction management software that brings a unique solution of agent guidance to contact centers around the world.
Explore our comprehensive agent guidance solutions, customized to align with your unique requirements and objectives. Reach out today to get started on transforming your contact center’s performance and customer experience.
Infinity is a leading provider of interaction management technology for contact centres, emergency services, and healthcare providers.
Landmark, 3 Brindleyplace, Birmingham, UK B1 2JB
Certificate No:
394922022
