We are excited to announce that Infinity CCS is now part of Invosys, joining forces to deliver even greater value and innovation for customer experience management solutions. By merging our skillsets and strengths, we are expanding our offerings and capabilities to better serve our customers and partners.
With this merger, Invosys will now offer Infinity's cutting-edge Agent Guidance solution, a powerful tool that helps organisations deliver consistent, high-quality service by providing real-time feedback, best practice recommendations, and performance insights.
This strategic move will allow both companies to leverage combined expertise, shared support and development teams, and more comprehensive skill sets to drive greater customer satisfaction and operational efficiency.
“As part of the Dura Software family, both Infinity CCS and Invosys are committed to advancing customer experience management solutions, and this merger will accelerate our ability to deliver innovative, scalable products,” said Jane Anderson, CEO of both Invosys and Infinity CCS. “Together, we are stronger, and we look forward to unveiling more exciting developments in the near future.”
Both Infinity CCS and Invosys have long been recognized for their commitment to enhancing customer experience, and by uniting, we can offer even more powerful tools and support to help businesses excel. Stay tuned for more exciting news as we continue to innovate and grow together to better serve the customer experience industry.
To learn more about Agent Guidance, this merger or discuss other solutions to enhance CX, please reach out to our team.