Infinity helps
Contact Centre Outsourcers
streamline operations and better use technology to support growth and profitability

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WIN MORE CLIENTS


The Infinity Platform delivers productivity increases while lowering overall IT costs. Its usage-based pricing model also makes costs more predictable. These factors combined allow you to pitch competitively, confident in the knowledge that you will be able to deliver what you promise at the price you promise. And when you’re pitching for business, our experienced team can partner with you to support your bid and provide proof of concept proposals that turn your ideas into reality.


GET THE MARGINS YOU WANT


Transform less profitable (or unprofitable) client programmes by aligning and streamlining operations and IT, reducing or eliminating fixed costs, and linking operational expenditure to performance and productivity. Our experienced team can also partner with you to review programmes and performance, ensuring you make the maximum productivity gains from your use of Infinity.


BUILD COMPETITIVE ADVANTAGE


Whatever their sector and specific needs, your clients are generally looking for the best service for their customers at the most reasonable cost. Infinity empowers you to deliver both ultimate efficiency – by streamlining operations and technology – and a consistently excellent customer experience – using Infinity Desktop and Workflow. All of which means you can give clients what they want at a price they’ll love.

ADVANTAGES INFINITY BRINGS

The Infinity Platform supercharges your people, processes and technology, enabling you to ...



WORK WITH ULTIMATE EFFICIENCY


With Infinity integrated into your technology stack you can align operations and technology, which means ensuring your whole stack supports your operational goals in the most efficient way possible.


DELIVER CONSISTENT EXCELLENCE


The Infinity Platform enables you to design great customer journeys and empowers your agents to deliver them, boosting NPS, advocacy and share of wallet scores for your clients.


DRIVE CONSTANT IMPROVEMENT


The Infinity Platform is the consolidated point of capture for the data needed to manage operations, refine their performance, and drive transformational change.


KEEP YOUR PROMISES


Whether these are performance, productivity, efficiency or compliance-related, qualitative or quantitative – or more likely a mix of all these – Infinity’s experienced team can help you use the Infinity Platform to achieve them.


CONTROL YOUR ENVIRONMENT


Once integrated with your environment Infinity provides a single, consistent user interface for managers and agents across all sites and client projects, giving you the ability to fine-tune your use of legacy and client systems to support operations.


PROVE WHAT YOU DO


The Infinity Platform’s consolidated reporting makes it easier and cheaper to collect and distribute the BI and MI necessary to demonstrate your performance.

DISCOVER MORE


TRANSFORM OPS & TECHNOLOGY

The Infinity Platform glues your stack together and gives you greater operational control than ever before

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TRANSFORM CUSTOMER EXPERIENCE

Infinity lets you design great customer experiences across all channels and empowers your agents to deliver them

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TRANSFORM THE COMMERCIAL MODEL

Usage-based pricing lets you scale up and down and easily build Infinity into your per-seat model

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CONTACT INFINITY
To start a conversation about how Infinity can help your company, or to arrange a demo of the Infinity Platform, please use this form to get in touch:
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CONTACT INFINITY
To start a conversation about how Infinity can help your company, or to arrange a demo of the Infinity Platform, please use this form to get in touch: