Build workflows and scripts to guide staff through interactions

A low-code workflow, script and screen designer that integrates with your enterprise and contact centre software stack

Infinity’s Interaction Designer lets you build workflows, scripts, data entry pages, and other screens for managing different types of interactions. You can even chain these together to create entire customer journeys. The interaction Designer is low-code with an intuitive graphical user interface, so workflows can be created and updated by operational staff. Workflows integrate with your underlying systems and data, and can be run in a browser or your usual agent desktop.Contact us

Our technology is trusted by many recognised brands:

How it works

Visual low-code flow builder designed to enable operational users and business analysts to build complex customer interaction workflows, scripts and screens,
Design and publish web-based adaptive scripts using a low-code interface designer – no need to install anything, responsive layout, easy to scale,
Powerful drag-and-drop flow and interface creation tool – build your forms, control the interaction flow, and capture data in the way you prefer,
Block-based logic interface – use Blockly to create function logic with reusable standard blocks, reducing the technical expertise required,
Advanced users can construct Javascript using the same block-based interface,
Publish workflows and scripts to the web or run them in your CRM or contact centre desktop.

Infinity Interaction Designer has all the tools you need to create powerful workflows, scripts, and even entire customer journeys

Low code

While it includes more advanced, powerful scripting tools, Infinity Designer uses a drag-and-drop visual flow builder with a low-code interface that’s easy for even non-coders to use. Just create your screens and function logic with reusable standard blocks. More technical users can construct Javascript using the same block-based interface.

Integration

Infinity comes pre-built with integrations to various CRM and CCaaS platforms, however it is easy to integrate with whatever you need. For example, frontline staff can read and update your CRM (Salesforce, Dynamics, etc.) from inside workflows with a standard API.

Run anywhere

The workflows and script you build with Interaction Designer are run in Interaction Engine, either in a browser or inside other 3rd party platforms such as popular CRM and CCaaS (Contact Centre as a Service) platforms. You have total flexibility to deploy your workflows how and where you want, enabling you to build best-of-breed solutions made up of multiple components from different vendors.

Intelligent

Present the right information or knowledge to frontline staff at the right time, helping them manage interactions more accurately, swiftly, and compliantly. You can build logic into your workflows, or even use external decision engines, to prompt staff with the Next Best Action, ensuring the customer experience is maximised and the interaction objectives are achieved.