Simple, intuitive interface

 

Many of today’s contact centres use multiple, complicated systems which agents struggle to navigate, let alone focus on what’s most important – the customer.
This leads to low customer satisfaction, unnecessary costs and decreased profits. Infinity’s solution provides agents with the information that they need, when they need it, so they are better equipped to service the customer.
Single Customer View
By leveraging your existing data and systems in a single agent desktop, Infinity provides your agents with a single view of the customer and provides all the tools that they need to service the customer within a single application.
Unified Agent Desktop

Features

simple unified interface
Simple, unified interface
access to business systems
Access to all business systems
customer engagement channels
Customer engagement channels
customer analytics
Customer Analytics
visual display of data
Visual display of data
CRM integration
CRM integration

The benefits of having a single source of data – and not having to look for it in several different places – was immediately apparent

David Pattman
Customer Solutions Director, Webhelp UK

Benefits

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    Removes the need to navigate disparate systems

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    Empowers agents to deliver great customer experiences using a single interface

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    No need to replace existing data or processes

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    Creates a ‘Single Customer View’

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    Seamlessly manage interactions that cross multiple channels

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    Instantly direct customer enquiries to the right person or team

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    Personalise upsell, cross-sell and renewals offers to meet a customer’s needs and circumstances

Unified Agent Desktop

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Find out how our platform can add value to your organisation