Email UsSector Expertise - Overview
Over 5,000 call centre agents and managers across Europe use Infinity Contact Manager applications to improve their performance and efficiency. Our clients range from the smallest businesses to the largest virtual contact centres and span the following four distinct sectors:
In-House Contact Centres
Operators of in-house contact centres understand only too well that they need to be an asset rather than a liability; to sell goods and offer good service rather than be a barrier to customer relations. At Infinity, we improve all aspects of contact centre operations by increasing productivity and helping to reduce costs, all to the ultimate benefit of your business.
Outsourced Contact Centres
Working with you in a close partnership, we can help you generate new business and service your clients better; our products make your operations more efficient and increase your competitiveness in today"s difficult markets.
Companies Using Outsourced Contact Centres
When you are using outsourced contact centres you need to be sure you are obtaining the best service; our products help you monitor your contractors" performance and obtain the best value for money.
Business Process Outsourcing And Joint Ventures
We help you optimise your business process outsourcing and joint venture by establishing efficient contact centre applications and relevant and timely shared data across the relevant organisations.
Please click on the appropriate category above to find out more, or call us on +44 (0)121 450 7830
Alternatively, download our datasheets from our Information page.
"Infinity software has enabled us to provide an excellent level of service to our clients right from the start. The flexibility of the system and the close support we have received enable us to extend our capabilities whenever we need."
Teleperformance UK