Email UsBusiness Process Outsourcing
Whether you are outsourcing a business process (perhaps using a BPO provider), or have a joint venture with another organisation that requires the sharing of processes, Infinity can provide key applications to improve the quality and effectiveness of inter-working.
We recognise that BPO providers are different to outsourced contact centres. These businesses generally focus on more complex functions such as claims management, debt management, etc., and often require highly skilled operatives. We can provide you with proven applications that enable you to share information and manage processes across your operation, that of your partner BPO provider, and with clients.
We work closely with your team to do this using a tried and tested process:
- Consultation and Assessment – to look at the key issues that affect the venture
- Implementation and Customisation – installing and running the very best applications designed with your specific business in mind
- Reporting and Reviewing – to ensure that everyone gets the best out of the work
We are so sure of the utility and practicality of our products that we guarantee our results, so they become risk free.
Specific benefits include:
Shared Access of Data and Applications
Utilising our unified desktop will link multiple applications under a single desktop view, enabling processes to seamlessly flow and be shared across multiple organisations.
Better Monitoring
Enabling you to define a common set of performance criteria and measure quality across multiple operations. This is achieved through the application of unified performance reporting.
Improved Quality Assurance
Our calibrated holistic QA application gives you the capability to assess quality using a common set of evaluation criteria, regardless of how many steps, people or organisations are involved.
To read more about Contact Manager applications suitable for BPOs and joint ventures, please click on the links below.