The Infinity Platform
helps Contact Centre Outsourcers
deliver great customer experiences more efficiently

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Infinity Platform


Battle-hardened in outsourced contact centres

The Infinity Platform is a highly configurable workflow engine combined with a unified agent desktop. It empowers you to design and deliver exceptional customer experiences across all agent-assisted channels.

Easy integration with popular CRM and telephony solutions makes Infinity the ‘glue’ that gets all your systems working together. It also becomes a consolidated point of capture for the data you need in order to manage client operations, refine their performance and drive transformational change.

Infinity has been designed for the outsourced environment and has commercial models to match. Requiring minimal upfront investment, traditional licence fees can be replaced by usage-based pricing that lets you scale capacity up and down at will across multiple sites.

AGENT DESKTOP

A single agent and manager interface for all channels, projects and clients

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WORKFLOW ENGINE

Design and build amazing customer journeys and enable your agents to deliver them effectively

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REPORTING & INSIGHT

Set KPIs, monitor real-time performance, and gather the data that drives improvement

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PROFESSIONAL SERVICES

Integration, bespoke development, and training to ensure you get the most from Infinity

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INFINITY PLATFORM AT A GLANCE

Just a few of the benefits the Infinity Platform brings to Contact Centre Outsourcers:



Instant SCALABILITY


Across multiple sites, countries, clients & channels


Usage-based pricing


Low investment, low TCO and no lazy assets


AVG 20% PRODUCTIVITY GAINS


Streamline ops management, reporting and training


Easy INTEGRATION


Unites legacy & client systems with one interface


Flexible DEPLOYMENT


On-site, data centre hosted, private cloud


CONSOLIDATED REPORTING


One point of data capture for improved MI & BI

INFINITY PLATFORM IN DETAIL


BUILT FOR OUTSOURCERS

Infinity has been focused on outsourcers from the start and the Infinity Platform is currently used on 12,000 outsourced seats in 10 countries by many of the industry’s leading players, including Teleperformance, Webhelp, HGS and Bosch. Our experienced team also comes from an outsourcing background and instinctively understands your business challenges.



INFINITE SCALABILITY

As a Contact Centre Outsourcer your volume peaks and troughs can be more varied and less predictable than other operators. Infinity is instantly scalable across client projects, sites and even national boundaries, with no cost penalties or time delays.

MULTI-EVERYTHING

Because the Infinity Platform is built for outsourcers, it is multi-client, multi-project, multi-site and multi-national as well as multi-channel. Whatever you want to do, from wherever you want to do it, Infinity obliges.



USAGE-BASED PRICING

Totally flexible pricing means no lazy assets and no wasted capacity, so managing clients’ peaks and troughs is no longer a financial balancing act. As you know your costs in advance, you can also build Infinity easily into your per-seat cost at a competitive rate.

EASE OF INTEGRATION

The Infinity Platform integrates easily with existing CRM, ERP, telephony and other back and front office applications. It has been built to front these systems, hugely simplifying the management of your whole customer contact technology stack, and improving your ability to integrate – and make the most of – client systems.



FAST AND FLEXIBLE DEPLOYMENT

The Infinity Platform is a hosted application, which means it can be set up and configured quickly, and deployed anywhere – on-site, in a data centre, or in the cloud – yet accessible from wherever you need it.

CONTACT INFINITY
To start a conversation about how Infinity can help your company, or to arrange a demo of the Infinity Platform, please use this form to get in touch:
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CONTACT INFINITY
To start a conversation about how Infinity can help your company, or to arrange a demo of the Infinity Platform, please use this form to get in touch: