The Infinity Platform
helps Contact Centres
deliver great customer experiences more efficiently

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Infinity Platform


The operating system for your contact centre

The Infinity Platform is a highly configurable workflow engine combined with a unified agent desktop. It empowers your Ops and IT teams to design and deliver exceptional customer experiences across all agent-assisted channels.

Easy integration with popular CRM and telephony solutions makes Infinity the ‘glue’ that gets all your systems working together and presents agents with exactly what they need to handle each interaction most effectively. It also becomes a consolidated point of capture for the data you need to manage operations, refine their performance and drive transformational change.

Infinity offers several flexible payment methods and can be deployed on-site, hosted, or in the cloud. It can be set up in weeks rather than months, requires minimal upfront investment, and traditional licence fees can be replaced by usage-based pricing that lets you scale capacity up and down at will across multiple sites.

AGENT DESKTOP

A single agent and manager interface for all your applications, channels, and data

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WORKFLOW ENGINE

Design and build amazing customer journeys and enable your agents to deliver them effectively

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REPORTING & INSIGHT

Set KPIs, monitor real-time performance, and gather the data that drives improvement

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PROFESSIONAL SERVICES

Integration, bespoke development, and training to ensure you get the most from Infinity

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INFINITY PLATFORM AT A GLANCE

Just a few of the benefits the Infinity Platform brings to Contact Centres:



Instant SCALABILITY


Across multiple sites, countries, departments & channels


Usage-based pricing


Low investment, low TCO and no lazy assets


AVG 20% PRODUCTIVITY GAINS


Streamline ops management, reporting and training


Easy INTEGRATION


Unites legacy & client systems with one interface


Flexible DEPLOYMENT


On-site, data centre hosted, private cloud


CONSOLIDATED REPORTING


One point of data capture for improved MI & BI

INFINITY PLATFORM IN DETAIL


BUILT FOR CONTACT CENTRES

Infinity’s workflow tools have been built just for the contact centre environment, and the Infinity Platform is currently used on 12,000 seats in 10 countries. Our experienced team also comes from a contact centre background and instinctively understands your business challenges.



INFINITE SCALABILITY

Whether managing daily or seasonal peaks and troughs, quickly running PoC projects and then rolling out, or just adjusting to changing business needs, Infinity is instantly scalable across multiple sites and even national boundaries, with no cost penalties or time delays.

MULTI-EVERYTHING

Because the Infinity Platform is built using open APIs for maximum flexibility, it integrates with almost anything, making it multi-vendor, multi-site and multi-national as well as multi-channel. Whatever you want to do, from wherever you want to do it, Infinity obliges.



USAGE-BASED PRICING

Totally flexible pricing means no lazy assets and no wasted capacity, so managing peaks and troughs is no longer a financial balancing act. As you know your costs in advance, you can easily plan activities and know your ROI before you even start.

EASE OF INTEGRATION

The Infinity Platform integrates easily with existing CRM, ERP, telephony and other back and front office applications. It has been built to front these systems, hugely simplifying the management of your whole customer contact technology stack, and improving your ability to integrate – and make the most of – legacy systems.



FAST AND FLEXIBLE DEPLOYMENT

The Infinity Platform is a hosted application, which means it can be set up and configured quickly, and deployed anywhere – on-site, in a data centre, or in the cloud – yet accessible from wherever you need it.

CONTACT INFINITY
To start a conversation about how Infinity can help your company, or to arrange a demo of the Infinity Platform, please use this form to get in touch: