The Infinity Outbound Performance Management solution saves contact centres time and money when making a significant number of outbound calls.
It’s a proven, cost-effective solution that uses Artificial Intelligence Techniques (AI) to automate outbound dialling, increasing contact rates, enhancing agent productivity and lowering costs, all whilst satisfying the latest regulatory compliance.
Predictive Mode – Only answered calls are connected, optimising agent productivity.
Auto Mode– automatically dials numbers and can leave an automated message or connect a customer to a live agent once the call is answered.
Call blending & scheduling
Built-in OFCOM compliance
Call recycling plans
Reporting and real time statistics
Multiple dialler modes & numbers per contact
Our agents are able to work faster and more fluently because Infinity gives them easy access to all the information they need to answer customers’ questions – all from a single unified desktop and dialler
Sarah Leff Operations Director, Interact CC
Provides fully integrated reporting and real-time statistics, so supervisors can easily manage their teams and access call recordings
Blends inbound calls, emails and chat into all available users and manages workloads based on priority
Increases productivity by automating non-productive tasks, leaving agents to concentrate their efforts on talking to customers
Optimises agents time by only connecting calls once the customer has answered, through auto dialling
Improves customer service & reduces costs
Supports 50 to 1000+ agents
Flexible payment options enable you to scale your number of seats to suit your business needs
Find out how our platform can add value to your organisation