Teleperformance Denmark Case Study
In June 2010, Teleperformance Denmark’s management team took a look at the tricky economic environment and decided to move offices to reduce rent and create expansion possibilities. At the same time they decided to replace their existing PBX, desktop, CRM/scripting, reporting and CTI systems.
Read the Infinity case study (pdf) to find out how Teleperformance Denmark reduced data administration from 4 hours a day to just 20 minutes a day - with most of the installation work done by the Ops Team, not the IT Team.
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